Christopher Reyes
Lake Worth,TX
Summary
Results-oriented and experienced esports professional with a strong background in tournament management, community growth, and customer service. With extensive gaming experience spanning many years, I possess an in-depth understanding of various game genres, mechanics, and strategies. Actively engaged in esports as a spectator, I have attended numerous events, closely following professional players and teams. With nearly 2 years in the esports industry, I have successfully organized and administered various tournaments, ensuring smooth operations and an engaging experience for participants. Leveraging my expertise in Discord community management, I have driven the growth of communities with 1000+ members, fostering engagement and cultivating inclusive environments. With 7 years of customer service experience, including 4 years in management roles, I excel in providing exceptional support and building strong relationships with clients and users. A proactive problem solver and effective communicator, I am dedicated to driving success in the esports industry through my skills, passion, and commitment to delivering outstanding experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
Belong Gaming Arenas
09.2021 - 07.2023
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Increased customer engagement through social media.
- Utilized social media to promote events and increase attendance.
- Oversaw and managed a thriving Discord community of 1,100 members and a local discord of 600 members, ensuring compliance with community guidelines and rules.
- Responded to user inquiries, concerns, and reports promptly and effectively, resolving conflicts and addressing issues.
- Organized and facilitated community events, competitions, and initiatives to enhance engagement and foster a sense of community.
- Implemented strategies to improve the user experience, such as organizing channels, creating informative resources, and optimizing server settings.
- Actively engaged with community members, fostering discussions, and soliciting feedback to shape server improvements and updates.
- Successfully planned and executed multiple esports tournaments in different titles.
- Developed tournament formats, rules, and schedules, ensuring fair competition and optimal player experience.
- Managed participant registrations, databases, and communication, addressing inquiries and providing support throughout the tournament.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Materials Specialist
F & E Aircraft Maintenance
02.2021 - 02.2022
- Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions.
- Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
- Completed physical inventory counts each month.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Prepared and checked outbound shipments for accuracy.
Retail Keyholder
Saks OFF 5TH
08.2018 - 03.2020
- Opened and closed store at proper times for reliable services.
- Assisted store cashiers during peak sales times.
- Rearranged racks and shelving based on seasonal planograms.
- Balanced cash registers at end of shift and filled out necessary reports.
- Stored security alarm codes and keys and made routine code changes.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Customer Service Associate
Men's Wearhouse
02.2017 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
High School Diploma -
Richmond-Burton Community Highschool
Richmond, IL05.2016
Skills
- Discord Community Management
- Community Guidelines Enforcement
- Conflict Resolution
- Moderation Tools and Bots
- Team Management and Collaboration
- Communication and Engagement
- Inclusivity and Diversity Advocacy
- Community Growth Strategies
- Event Planning and Strategy
- Participant Management
- Staff Management
- Excellent Communication and Problem-Solving Abilities
Certification
Esports Business Management Certificate issued by SMU
Esports Coaching Academy issued by ECA Ólafur Steinarsson
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Lead
Belong Gaming Arenas
09.2021 - 07.2023
Materials Specialist
F & E Aircraft Maintenance
02.2021 - 02.2022
Retail Keyholder
Saks OFF 5TH
08.2018 - 03.2020
Customer Service Associate
Men's Wearhouse
02.2017 - 06.2018
High School Diploma -
Richmond-Burton Community Highschool