Christopher Reyes
San Antonio,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Sales Activation
Charter Communications
San Antonio, TX
01.2022 - Current
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Troubleshoot issues that arise due to missing product, technical difficulties, part replacement etc.…
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Merchandiser
Reddy Ice
San Antonio, TX
08.2018 - Current
- Establish an on-going relationship with store management by completing scheduled route
- Communicate with store or location management at each assigned stop to ensure complete satisfaction with the Packaged Ice Program
- Invoice and/or credit bags when the last case of bags is opened, or per retailer policy; submit a sale/ credit report to supervisor at least monthly
- Conform to each store location's policies regarding vendor delivery and back door receiving times
- Maintain a stacked, well-merchandised display case
- Rotate the ice during every visit.
Collections Specialist
Alliance Data
San Antonio, TX
07.2017 - 08.2018
- I play a key role receiving or making outbound calls to negotiate settlements or secure payment arrangements with customers who are between 4 - 6 months past due on their credit card accounts, with the purpose of bringing their accounts current
- From manually dialing and skip tracing, to working with an automated dialer, your main focus will be to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality.
Collections Specialist
Conns Home Plus
San Antonio, TX
08.2011 - 07.2017
- Receives payments and post amounts paid to customer accounts
- Locates and monitor overdue accounts, using computers and a variety of automated systems
- Works with customers to develop a solution that brings customer accounts to current status
- Educates customers on potential solutions
- Uses negotiation techniques necessary to solve the customers' delinquency status
- Provides highest level of customer service.
Sales Representative
HERTZ CORPORATION
San Antonio, TX
06.2003 - 10.2006
- Experienced in data entry and processing with a high degree of accuracy
- Experience in multi-tasking in a Windows operating systems environment
- Developed Excellence in Sales training course
Skills
- Customer Relationship Management
- Merchandising
- Negotiation
- Complaint Resolution
- Inbound and Outbound Calling
- Consultative Sales
- Information Security
- Technical Support
- Team Development
- Multi-Task Management
- Food Handler Certification
Timeline
Sales Activation
Charter Communications
01.2022 - Current
Merchandiser
Reddy Ice
08.2018 - Current
Collections Specialist
Alliance Data
07.2017 - 08.2018
Collections Specialist
Conns Home Plus
08.2011 - 07.2017
Sales Representative
HERTZ CORPORATION
06.2003 - 10.2006
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