Christopher Reyes
Fort Worth,TX
Summary
Results-oriented and experienced esports professional with a proven track record in event hosting, tournament management, community development, and operational excellence. With nearly 4 years in the esports industry, I have successfully organized and administered tournaments, managed large-scale events, and overseen public gaming spaces to create engaging experiences for players and spectators alike.
Leveraging my expertise in Discord community management, I have driven the growth of communities exceeding 7,000 members, fostering engagement, enforcing guidelines, and cultivating inclusive and welcoming environments. My extensive gaming knowledge spans multiple genres, mechanics, and strategies, developed over years of active participation and professional observation.
I have collaborated with professional streamers and esports players from diverse teams across the globe, ensuring seamless logistical support, tailored accommodations, and an outstanding experience for high-profile clients. This includes coordinating event schedules, preparing facilities, and acting as a trusted point of contact to meet their unique needs.
With 7+ years of customer service experience, including 4 years in leadership roles, I excel in relationship building, conflict resolution, and delivering exceptional client and user support. A proactive problem solver and effective communicator, I bring passion, dedication, and strategic thinking to every project, committed to elevating the esports experience for all stakeholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Specialist
Complexity Gaming
Frisco, TX
08.2023 - 11.2024
- Oversaw a Discord server with 7,000+ members, utilizing moderation tools, enforcing guidelines, and fostering an active, inclusive community through engagement strategies.
- Built and maintained an inclusive gaming community via effective communication, feedback management, and outreach initiatives.
- Planned, organized, and executed community events to boost engagement and enhance brand loyalty.
- Played a key role in behind-the-scenes operations for numerous events, ensuring seamless execution, and delivering engaging experiences for participants and audiences.
- Directed daily operations of a public LAN center, managing technical troubleshooting, customer support, and resource allocation.
- Managed and prepared the Complexity HQ facility for tours, creating a professional environment for sponsors, partners, and visiting teams.
- Assisted in hosting tours for sponsors, showcasing the facility's capabilities and strengthening long-term partnerships.
- Facilitated visits for esports teams and streamers by preparing facilities, arranging schedules, and providing on-site support.
- Coordinated logistics for professional players and streamers, ensuring tailored accommodations and smooth operations during their visits.
- Proactively reached out to contacts and cultivated relationships to bring new business opportunities to the facility, establishing a consistent group of partners and collaborators.
- Implemented and optimized processes to enhance workflows, reduce downtime, and align with organizational goals.
- Maintained day-to-day HQ operations, troubleshooting issues, managing inventory, and ensuring readiness for high-profile activities.
Team Lead
Belong Gaming
Grapevine, TX
09.2021 - 07.2024
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Increased customer engagement through social media.
- Utilized social media to promote events and increase attendance.
- Oversaw and managed a thriving Discord community of 1,100 members and a local discord of 600 members, ensuring compliance with community guidelines and rules.
- Responded to user inquiries, concerns, and reports promptly and effectively, resolving conflicts and addressing issues.
- Organized and facilitated community events, competitions, and initiatives to enhance engagement and foster a sense of community.
- Implemented strategies to improve the user experience, such as organizing channels, creating informative resources, and optimizing server settings.
- Actively engaged with community members, fostering discussions, and soliciting feedback to shape server improvements and updates.
- Successfully planned and executed multiple esports tournaments in different titles.
- Developed tournament formats, rules, and schedules, ensuring fair competition and optimal player experience.
- Managed participant registrations, databases, and communication, addressing inquiries and providing support throughout the tournament.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Retail Keyholder
Saks OFF 5TH
Northbrook, IL
08.2018 - 03.2020
- Managed daily opening and closing procedures, ensuring reliability and consistency in service delivery.
- Assisted cashiers during peak sales periods to maintain smooth operations and reduce wait times, contributing to enhanced customer satisfaction.
- Reorganized racks and shelving based on seasonal planograms to optimize product visibility and drive sales.
- Balanced cash registers at the end of each shift, ensuring accuracy and completing required financial reports promptly.
- Fostered lasting client relationships by providing personalized assistance, resolving issues effectively, and practicing active listening to meet individual needs.
Education
High School Diploma -
Richmond-Burton Community Highschool
Richmond01-2016
Skills
- Event Coordination
- Community Building
- Operations Management
- Facility Maintenance
- Esports and Talent Logistics
- Customer Experience
- Excellent Communication and Problem-Solving
- Event Planning and Execution
Certification
Esports Business Management Certificate issued by SMU
Esports Coaching Academy issued by ECA Ólafur Steinarsson
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Community Specialist
Complexity Gaming
08.2023 - 11.2024
Team Lead
Belong Gaming
09.2021 - 07.2024
Retail Keyholder
Saks OFF 5TH
08.2018 - 03.2020
High School Diploma -
Richmond-Burton Community Highschool
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