Global OB10 network (OB10)
CHRISTOPHER R. GREEN
DELTONA,FL
Summary
A seasoned professional with over 20 years of experience in Accounting, Accounts Receivable, Credit and Collections. Known for exceptional leadership skills, professional integrity, and a solid foundation of expertise in Account Analysis, Balancing Reconciliations, and Developing Management Plan Goals. Adept at maintaining positive relationships with customers and coworkers while delivering high-quality work under tight deadlines and high pressure. Seeking a challenging role that leverages my extensive experience and skills to contribute to organizational success. Organized Accounts Receivable Leader with 6 years of experience and extensive expertise in team building and team support. Knowledgeable Salesforce and NetSuite with commitment to efficiency, accuracy and modernization. Distinguished history of excellent and meticulous bookkeeping. Experienced with accounts receivable management, focusing on accurate invoicing and timely collections. Utilizes strategic thinking to resolve payment discrepancies and maintain positive client interactions. Track record of implementing process improvements that enhance financial accuracy and efficiency.
Overview
29
29
years of professional experience
10
10
years of post-secondary education
Work History
Accounts Receivable Lead
Stellar MLS
09.2024 - 01.2025
- Provided excellent customer service while maintaining a professional attitude
- Communicated effectively with diverse groups of people when completing work assignments
- Oversaw day-to-day workload and delegated responsibilities as needed
- Reconciled daily/monthly deposits
- Resolved outstanding billing and payment issues
- Coordinated all collection efforts by the AR team
- Assisted in month-end/year-end closing and annual audit by providing documentation and reporting
- Coordinated between departments for attendance to internal trainings, meetings, etc., to ensure proper coverage while providing an opportunity for all to attend as required
- Prepared and maintained standard reports to ensure data integrity
- Performed a variety of responsible office support work such as composing confidential correspondence and resolutions, preparing spreadsheets, and data entry
- Engaged in continuing educational opportunities to enhance accounting knowledge
- Assisted with new software implementation and served as subject matter expert for the A/R team
- Solid understanding of full-cycle accounting with strong technical knowledge
- Excellent verbal and written communication skills
- Excellent listening and conflict resolution skills
- Achievements:
- Improved collection rates by15% within the first three months
- Successfully implemented new accounting software, reducing processing time by20%
Collections Analyst (Studio & Media AD Sales)
Walt Disney World
08.2017 - 11.2024
- Determined and implemented the appropriate strategy for managing collection of the accounts receivable and customer claims in support of Disney businesses
- Provided overviews and alerts for high-risk delinquent customers of The Walt Disney Company
- Collaborated with Disney business leaders to mitigate risk to the accounts receivables and future revenue
- Provided clear, concise, and timely communication to external and internal customers
- Provided efficient and effective collection efforts with the goal of obtaining payment
- Properly identified, substantiated, and managed credit balances
- Ensured accuracy of write-offs and settlements
- Consistently met deadlines while delivering high-quality work
- Negotiated customer settlements and payment plans with the appropriate approval authority
- Recommended accounts receivable for placement with third-party collection agencies
- Achievements:
- Reduced delinquent accounts by25% through strategic collection efforts
- Recognized for outstanding performance with the "Employee of the Month" award three times
Accounting Clerk
AmerisourceBergen
12.2015 - 08.2017
- Maintained and documented all records and interactions of delinquent accounts incomplete files and credit risks handled in the JD Edwards and/or SAP system
- Maintained contact with internal and external customers in order to address all credit and collection issues
- Worked in conjunction with the Defense Logistics Agency (DLA) in accurately providing the Department of Defense (DOD) facilities with real-time accounting solutions for budgeting, receipting, and analyzing all accounting transactions for medical supplies
- Worked in Wide Area Work Flow (IRAPT) and Medical Reconciliation Application (MRA) to correct any accounting errors in processing orders through an Electronic Data Interchange (EDI)
- Provided timely actuals, forecast, and budget data for military War Ready Material (WRM) Accounts
- Provided financial data support for Delayed Delivery Orders using various credit fund accounts
- Worked with A/R team and successfully earned6 awards and bonuses for making new benchmarks in debt collected and creating new innovative ways for reviewing accounts in MRA
- Achievements:
- Achieved a30% reduction in outstanding receivables through improved collection strategies
- Implemented a new reporting system that increased data accuracy by15%
Collection Support Administrator
Express Scripts
03.2012 - 12.2015
- Performed complex general accounting functions, including preparation of journal entries, account analysis, and balance sheet reconciliations
- Prepared accurate financial statements at the end of each quarter
- Proposed and published Timely Tungsten Network (OB10) invoicing and Wide Area Work Flow (WAWF) for Veterans Admin (VA) and other governmental accounts Department of Defense (DOD) to be incorporated into the monthly financials and scorecards
- Provided timely actuals, forecast, and budget data for IT and corporate management
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances
- Worked with managers to develop annual expense plan goals
- Managed high volumes of financial activity in a fast-paced, risk-based corporate environment
- Achievements:
- Improved quarterly financial statement accuracy by10%
- Developed a new expense tracking system that reduced budget discrepancies by20%
Credit and Collections Analyst
Express Scripts
08.2008 - 03.2012
- Called and corresponded in a fast-paced goal-oriented collections department
- Provided customer service regarding collection issues, processed customer refunds, and reviewed account adjustments
- Resolved client discrepancies and short payments
- Monitored and maintained assigned accounts - Customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos
- Reduced delinquency for assigned accounts
- Performed other assigned tasks and duties necessary to support the Accounts Receivable Department
- Established and maintained effective and cooperative working relationships with dealers and sales
- Achievements:
- Reduced delinquent accounts by20% through proactive collection efforts
- Recognized for exceptional customer service with a "Customer Service Excellence" award
- Improved credit analysis accuracy by streamlining data collection and report generation processes.
- Provided strategic input for process improvement initiatives, leading to greater team productivity and results.
- Streamlined internal communication channels between departments involved in the collections process, fostering improved collaboration toward common goals.
- Collaborated with sales teams to assess credit risk for potential customers while maintaining company growth goals.
- Produced detailed monthly reports for senior management review, highlighting key metrics and trends related to outstanding receivables.
Operational Specialist / Petty Officer 3rd Class
United States Navy
09.1995 - 07.1999
- Operating and maintaining radar and other electronic navigation instruments
- Plotting a ship's position, heading, and speed using computerized or manual methods
- Identifying and tracking enemy and friendly vessels and aircraft using radar and identification systems
- Serving as air traffic controllers for helicopters and jets
- Providing target plotting data and tactical information to the combat information center
Education
Associate of Science - Business Management with a focus on Budgeting and Forecasting
DeVry University
Orlando, FL 09.2024 - Current
Associate of Science - Cyber Security
University of Arizona Global Campus
Orlando, FL 09.2024 - Current
Bachelor of Science - Accounting and Business/Management
Everest University
Orlando, FL 09.2008 - 12.2013
High School Diploma -
Rockledge High School
Rockledge, FL 08.1991 - 06.1995
Technical - Technical
Operations "A" School
Dam Neck, VA 12.1995 - 03.1996
Skills
Technical Skills:
- Collections experience
- Collections expertise
- Interpersonal communication
- Continuous improvement
- Analytical reasoning
- Complaint resolution
- Adaptability
- Self motivation
- Handling confidential materials
- Precision and accuracy
Soft Skills:
- Excellent Verbal and Written Communication
- Customer Service
- Attention to detail
- Critical Thinking
- Conflict Resolution
- Leadership
- Collaborative
- Relationship Building
- Research skills
- Organization skills
- Problem-solving
- Time management
- Organizational skills
- Professionalism
Industry-Specific Skills:
- Accounts Receivable Management
- Budgeting and Forecasting
- Audit Support
- General ledger Support
- Invoice processing
- Payment negotiations
- Debt collection
- Accounts receivable aging review
- Month-end and Year-end closing
- Dispute resolution
- Cash application
- Account reconciliation
- Financial records and reporting
- Customer relations
- Aging report creation
- AR reporting
- CRM software proficiency
- Project planning
- Purchase orders
Accomplishments
- Supervised team of 3staff members.
- Collaborated with team of 8 in the aging cleanup of 90 day and 120 day delinquent accounts.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Links
https://www.linkedin.com/in/christopher-green-a76ba9a4
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce
Oracle NetSuite (Cloud ERP)
GetPaid
Wide Area Workflow (WAWF)
MS Office 365 (Expert Excel User)
SAP Software
HubSpot
Staxbill
QuickBooks
Advisor
JD Edwards Software
Supplier Portals
Medical Reconciliation Application (MRA)
Electronic Data Interchange (EDI)
Interests
Marathon Runner
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
"LIFE IS TOUGH, BUT IF YOUR TOUGH ON YOURSELF THEN LIFE BECOMES INFINITELY EASIER."
Zig Ziggler
Timeline
Associate of Science - Business Management with a focus on Budgeting and Forecasting
DeVry University
09.2024 - Current
Associate of Science - Cyber Security
University of Arizona Global Campus
09.2024 - Current
Accounts Receivable Lead
Stellar MLS
09.2024 - 01.2025
Collections Analyst (Studio & Media AD Sales)
Walt Disney World
08.2017 - 11.2024
Accounting Clerk
AmerisourceBergen
12.2015 - 08.2017
Collection Support Administrator
Express Scripts
03.2012 - 12.2015
Bachelor of Science - Accounting and Business/Management
Everest University
09.2008 - 12.2013
Credit and Collections Analyst
Express Scripts
08.2008 - 03.2012
Technical - Technical
Operations "A" School
12.1995 - 03.1996
Operational Specialist / Petty Officer 3rd Class
United States Navy
09.1995 - 07.1999
High School Diploma -
Rockledge High School
08.1991 - 06.1995
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