CHRISTOPHER RICCI
Holbrook,NY
Summary
Experienced IT professional with expertise in Windows Server, Active Directory, and VMware Virtualization, providing high-level support and system management in diverse environments. Proven ability to implement robust backup and disaster recovery solutions. Eager to leverage skills in an IT Support Specialist role to enhance system efficiency and security.
Overview
1
1
Certification
5
5
years of professional experience
Work History
System Administrator (MSP)
Central Business Systems
Melville, NY
03.2025 - 06.2026
- Provide Tier 2/3 support across multiple client environments, resolving high-volume tickets via ConnectWise
- Administer Windows servers, Active Directory, and Group Policy to maintain secure and efficient systems
- Deploy and manage Microsoft 365 (user provisioning, MFA, migrations, licensing)
- Configure VMware environments including VM deployment, snapshots, and resource allocation
- Troubleshoot VPN, network, and printing issues (TCP/IP, drivers, connectivity)
- Configured Datto Backup systems to safeguard critical data and facilitate rapid recovery in disaster scenarios.
- Perform patch management, firmware updates, and system monitoring to ensure uptime
- Deploy endpoint security tools and enforce BitLocker encryption policies
- Developed and maintained IT infrastructure, ensuring optimal performance and reliability across all systems.
IT&S Technician
Mather Hospital - Northwell Health
Port Jefferson, NY
10.2021 - 02.2025
- Delivered technical support for hospital staff, resolving hardware, software, and network issues
- Installed, configured, and maintained workstations and clinical systems
- Coordinated repairs and maintained IT equipment across departments
- Documented solutions and improved internal knowledge base
- Communicated daily with staff to troubleshoot and resolve IT concerns
Education
Specialist Diploma - Computer Technician & Networking
Hunter Business School
Skills
Windows Server
Active Directory
Group Policy
Microsoft 365
VMware Virtualization
Networking
Hardware & Software Troubleshooting
Backup & Disaster Recovery
Endpoint Security
Ticketing Systems
Certification
CompTIA A+
Additional Information
5 years experience
Timeline
System Administrator (MSP)
Central Business Systems
03.2025 - 06.2026
IT&S Technician
Mather Hospital - Northwell Health
10.2021 - 02.2025
Specialist Diploma - Computer Technician & Networking
Hunter Business School