Christopher Richards
Cambria Heights,NY
Summary
Dynamic and results-driven manager with a proven track record in team building, leadership, and motivation, complemented by exceptional customer relations and relationship-building skills. Expertise in independent decision-making and sound judgment fosters positive outcomes that contribute to overall company success. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate performance levels across the organization. A strong advocate for cultivating a collaborative work environment that drives individual and team achievements.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Amazon
04.2023 - 06.2025
- Packaged and labeled items for shipment per company standards.
- Conducted quality checks on products to ensure customer satisfaction.
- Operated handheld scanners to track merchandise during fulfillment.
- Maintained clean, organized warehouse environment to enhance operational efficiency.
Unarmed Security Officer
Rite Aid
07.2022 - 03.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Completed full building and grounds patrols every shift to spot and investigate concerns.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
Assistant Pool Manager
Personal Pool and Spa
07.2021 - 08.2022
- Optimized staff schedules to improve peak hour coverage.
- Facilitated team meetings for goal-setting and performance feedback.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Supervised daily operations through strategic shift scheduling and task assignments.
- Ensured compliance with safety regulations and company policies.
- Guided junior staff on tasks and projects to support development.
- Resolved team member conflicts promptly to enhance workplace cohesion.
Assistant Manager
Bed Bath & Beyond
05.2020 - 08.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Assistant
Journeys Shoe Store
01.2020 - 06.2021
- Provided product knowledge to customers about brands and styles.
- Helped customers find specific products, answered questions, and offered product advice.
- Fostered relationships with customers to expand customer base and retain business.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Analyzed customer feedback data to identify areas of improvement within store's services.
Assistant Manager
Staples
05.2019 - 08.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Queens Academy High School
138-11 35th Ave, Flushing, NY 1135406-2021
Skills
- Relationship management
- Scheduling efficiency
- Attention to detail
- Continuous learning
- Flexibility in environments
- Analytical problem solving
- Leadership in teams
- Inventory control
- Teamwork and collaboration
- Customer service
- Willing to learn
Education and Training
other
Timeline
Fulfillment Associate
Amazon
04.2023 - 06.2025
Unarmed Security Officer
Rite Aid
07.2022 - 03.2023
Assistant Pool Manager
Personal Pool and Spa
07.2021 - 08.2022
Assistant Manager
Bed Bath & Beyond
05.2020 - 08.2021
Sales Assistant
Journeys Shoe Store
01.2020 - 06.2021
Assistant Manager
Staples
05.2019 - 08.2020
High School Diploma -
Queens Academy High School