Julia Mendoza
Sacramento,Ca
Summary
Experienced with data analysis, statistical modeling, and business intelligence tools. Utilizes analytical skills to identify trends and provide actionable insights that support business decisions. Knowledge of data visualization techniques and effective communication ensures clear presentation of complex information to stakeholders. Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
9
9
years of professional experience
Work History
Meat Clerk
Save Mart Supermarket
01.2017 - 11.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of meat department displays and work areas.
- Operated meat cutting equipment safely while adhering to food safety standards.
- Prepared various meat products, ensuring quality and freshness for customer satisfaction.
- Collaborated with team members to restock inventory and manage product rotation effectively.
- Monitored temperature controls in coolers and freezers to maintain compliance with safety regulations.
- Educated customers on preparation methods, cooking techniques, and product benefits.
Customer Service Specialist
Save Mart Supermarket
11.2018 - 11.2022
- Answered customer questions regarding products and store services.
- Retrieved and returned shopping carts to the appropriate area.
- Maintained a clean, orderly, and safe store environment by removing trash and keeping aisles clear of merchandise.
- Checked prices for accuracy
- Assisted in fixing self-checkout when errors occurred
- Demo Specialist- promoted products through demonstration and suggestive selling.
- Handled customer inquiries and complaints, ensuring timely resolution and satisfaction.
- Processed transactions accurately using POS systems to enhance checkout efficiency.
- Collaborated with team members to streamline service processes and reduce wait times.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maitre D’ (manager)
Tequila Museo Mayahuel
12.2022 - 05.2024
- Managed reservations and seating arrangements to optimize guest flow and experience.
- Coordinated with kitchen staff to ensure timely food service and customer satisfaction.
- Oversaw daily operations, ensuring compliance with health regulations and company standards.
- Implemented feedback mechanisms to gather guest insights and improve service delivery.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Answered customer questions about hours, seating, and menu information.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Case Manager
Morgan & Morgan Law Firm
06.2024 - Current
- Coordinated client assessments to determine eligibility for services and support needs.
- Developed individualized care plans in collaboration with clients and multidisciplinary teams.
- Facilitated communication between clients, providers, and community resources to enhance service delivery.
- Monitored client progress and adjusted care plans as necessary to ensure optimal outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Education
High School Diploma - nursing
Folsom Lake College
Skills
- Customer service
- Good communication skills
- Customer relations
- Excellent written and oral communication
- Complaint handling
- Problem-solving
- Case management
- Documentation and reporting
- Organization and multitasking
- Email and telephone etiquette
- Critical thinking
- Data entry and analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
Morgan & Morgan Law Firm
06.2024 - Current
Maitre D’ (manager)
Tequila Museo Mayahuel
12.2022 - 05.2024
Customer Service Specialist
Save Mart Supermarket
11.2018 - 11.2022
Meat Clerk
Save Mart Supermarket
01.2017 - 11.2018
High School Diploma - nursing
Folsom Lake College