Christopher Richardson

UCI Director

Kelly Grimsley Auto Group

08.2021 - 04.2025

Spearheaded innovative approaches to resource allocation and strategic planning.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.