Christopher Riel
Litchfield
Summary
Knowledgeable with strong background in operations management. Proven track record of optimizing workflows and implementing process improvements to enhance efficiency. Demonstrated expertise in team collaboration and problem-solving to achieve operational goals.
Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations specialist
Members First Credit Union of N.H.
01.2025 - Current
- Perform quality control and maintenance of new and existing deposit accounts (IRA's, Certificates, HSA's, Memberships, etc.) including scanning & filing of member data files.
- Return mail processing.
- Remote deposit capture application processing.
- Research member accounts, respond to member inquiries, review daily, weekly and monthly reports that pertain to the Servicing Department; perform maintenance as appropriate.
- Respond to verification of deposits, SSA and Accuity requests as requested.
- Record maintenance including scanning and filing of member data files.
- Provide digital banking support as needed.
- Internal BSA Audit's
- Process Returned checks from the Federal reserve.
- Process checks exception reports.
- Process Remote Deposit's
- Process Daily Verafin FRAML Alerts (Fraud and Anti-Money Laundering)
- Review SAR's and CTR's Daily (Suspicious Activity Report) (Currency Transaction Report)
- Process Card Claims
Teller
Digital Federal Credit Union
06.2022 - 01.2025
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Maintained a balanced cash drawer at all times, with zero discrepancies or errors
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Identified fraudulent activities and followed proper procedures to report suspicious transactions
- Managed large volumes of cash while adhering to strict security protocols
- Participated in ongoing training sessions to stay updated on industry regulations
- Assisted in the implementation of new software systems for improved efficiency
Accounts Receivable
Gateway Community Services, Inc.
07.2021 - 07.2022
- Managed accounts receivable process, including invoicing, payment tracking, and collections
- Served as a point of contact for internal departments regarding billing inquiries or discrepancies
Shift Leader
Jersy mikes
11.2020 - 06.2022
- Supervise and lead a team of employees during shift
- Ensure excellent customer service is provided at all times
- Assist in food preparation and ensure quality standards are met, including slicer
- Manage shift operations, including opening and closing procedures
- Handle customer inquiries, complaints, and resolve any issues that may arise
Education
Bachelor of Science - Accounting, Finance
Southern New Hampshire University
Manchester, NH12.2025
High school diploma - undefined
Campbell High School
Litchfield, NH06.2022
Skills
- Microsoft Excel
- Data entry
- Microsoft PowerPoint
- Symitar
- Pivot tables
- Anti-Money Laundering (AML) compliance
- GAAP
- Accounting
- Analysis skills
- Financial services
- Synergent
- Financial sales
- Communication skills
- Computer skills
- Time management
- Banking
- Continuous improvement
- BSA
- Microsoft Access
- Windows
- Food Service
- Cash handling
- Productivity software
- Computer operation
- Customer service
- Microsoft Office
- Microsoft Outlook
- Phone etiquette
- Restaurant Management
- Verafin
- Risk management
- Microsoft Word
- Presentation skills
- Organizational skills
- Account reconciliation
- Auditing
- Regulatory compliance
- Computer literacy
- Superior IRA/HSA
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Risk mitigation
- Case management
- Decision-making
- Written communication
- Analytical thinking
- Data analysis
- Multitasking
- Process analysis
- Audit reporting
- Project planning
- Teamwork
- Self motivation
- Interpersonal skills
- Professionalism
- Time management abilities
- Adaptability
- Business analysis
- Workflow optimization
Certification
Driver's License
Timeline
Operations specialist
Members First Credit Union of N.H.
01.2025 - Current
Teller
Digital Federal Credit Union
06.2022 - 01.2025
Accounts Receivable
Gateway Community Services, Inc.
07.2021 - 07.2022
Shift Leader
Jersy mikes
11.2020 - 06.2022
High school diploma - undefined
Campbell High School
Bachelor of Science - Accounting, Finance
Southern New Hampshire University
Personal Information
Driving License: Driver's License