Christopher Riggio
Monroe
Summary
Motivated Field Supervisor proficiently manages personnel in variety of project scenarios. Facilitates successful operational procedures with insight into specific task requirements. Tactful communicator provides advantageous guidance toward ideal results.
Overview
26
26
years of professional experience
Work History
Field Supervisor
Altice / Optimum
01.2011 - 08.2025
- Field Operations Supervisor for Orange and Rockland counties (NY), Bergen, Sussex, and Passaic counties (NJ), and Lackawanna county (PA)
- Supervised up to 50 technicians at any given time
- Proficient in Microsoft Excel, Servasure NXT, Netwin, Lightspeed, ETA, CSG, and Cable Data/DDP
- Managed depot compliance, task completion, productivity, on-time arrival, and TNPS
- Trained in coax cable, fiber, and business static IP installation and troubleshooting
- Certified in HFC and fiber safety protocols
- Responsible for fleet management and certified in bucket truck operations
- Skilled in diagnosing, repairing, and installing internet, static IP, advanced phone wiring (including alarms), and television services for residential and business customers
- Provided customer service by explaining company offerings, promoting products, and detailing work performed during installations or service calls
Veterinarian Assistant/Veterinary Practice Manager
Suffern Animal Hospital
01.2005 - 01.2011
- Worked with various animals, primarily cats and dogs
- Assisted the doctor with lab work, blood draws, x-ray development, surgery assistance, and administering vaccinations
- Provided reception, cashiering, and customer service
- Completed external education courses to become a Certified Animal Nutritional Counselor
- Managed all sales orders for the hospital and coordinated with external sales representatives
- Handled banking deposits, inventory management, reordering, and building maintenance
- Proficient in computer tasks for day-to-day operations
- Managed human resources duties, including interviewing, hiring, and scheduling staff
- Created and maintained doctors' schedules on the computer
Assistant Manager
Hallmark
10.2002 - 12.2004
- Managed employee scheduling, hiring, and termination processes
- Handled recalls, audits, returns, sales logs, loss prevention, and inventory management
- Held key holder responsibilities and ensured cash pickups and deposits were completed accurately
- Voluntarily transferred products between stores
- Contributed to the development of a new company warehouse
Front End Manager/Customer Service
Trans World Entertainment
06.2001 - 10.2002
- Managed customer service operations
- Responsible for employee training and scheduling
- Developed and implemented a warehouse inventory system
- Managed recalls, banking logs, return logs, sales and audit logs, and loss prevention logs
- Held key holder duties and was responsible for cash deposits
- Voluntarily took on overnight responsibilities, including supervising staff, stocking, cleaning, and reorganizing
Store Manager - Customer service
Dunkin Donuts
01.2001 - 05.2001
- Managed customer service, stocking, and inventory
- Hired and trained new employees
- Oversaw sales logs and cash deposits
Assistant Manager
Spencer Gifts
08.1999 - 01.2001
- Managed customer service, front-end operations, stocking, and inventory
- Processed recalls, banking logs, return logs, sales, audit, and loss prevention logs
- Oversaw monthly store reorganization
- Held key holder responsibilities
- Actively promoted products outside the store
Education
High School Diploma -
George F Baker High School
Tuxedo Park, NY06-2000
No Degree - Liberal Arts And Sciences
Rockland Community College
Suffern, NYSkills
- Safety and hazard management
- Schedule development
- Operational planning expertise
- Subcontractor management
- Operations planning
- Task delegation
- Strategic planning
- Environmental awareness
- Technical expertise
- Quality control
- Schedule coordination
- Field operations
- Technical support
- Logistics management
- Site preparation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received multiple recognitions for obtaining and sustaining high metrics and safety compliance
- Supervised teams of 25 staff members and higher.
- Collaborated with team of 12 in the development of DOT safety protocals.
Timeline
Field Supervisor
Altice / Optimum
01.2011 - 08.2025
Veterinarian Assistant/Veterinary Practice Manager
Suffern Animal Hospital
01.2005 - 01.2011
Assistant Manager
Hallmark
10.2002 - 12.2004
Front End Manager/Customer Service
Trans World Entertainment
06.2001 - 10.2002
Store Manager - Customer service
Dunkin Donuts
01.2001 - 05.2001
Assistant Manager
Spencer Gifts
08.1999 - 01.2001
High School Diploma -
George F Baker High School
No Degree - Liberal Arts And Sciences
Rockland Community College
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