Christopher Riley
Panama City,Florida
Summary
Compassionate, creative and effective educator with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. With a proven track record of creating engaging lesson plans and promoting active student participation, I aim to spark student curiosity in a dynamic all inclusive environment by cultivating a stimulating educational experience in the Bay County School District.
Overview
16
16
years of professional experience
Work History
Restaurant Management
Multiple Establishments
01.2014 - Current
- Managed 42 employees, multimillion dollar budgets, and extensive specialized inventory for maximum efficiency
- Developed business communications, promotional materials, schedules, policy, training and mentorship programs for streamlined operations and optimal performance
- Consistently increased profitability and lowered costs through innovative solutions and implementation and analysis of meaningful benchmarks and metrics.
- Developed strong relationships with guests, staff, and management by maintaining open lines of communication and fostering a supportive environment.
- Identified struggling employees early on and provided additional support through innovative training supported by positive reinforcement behavior modification methodologies.
- Organized extracurricular team building and recreational activities both on and offsite to enhance teamwork, morale, and esprit de corps that enriched and unified employees and management alike
- Created incentive programs through added upward mobility opportunities and rewards programs significantly improving employee performance, retention, and job satisfaction.
Accounts Payable and Revenue Specialist
Discover Financial
03.2016 - 01.2017
- Reduced outstanding debts by implementing a proactive collections process and establishing strong relationships with clients.
- Supported management decision-making by providing insightful analyses on revenue trends and potential growth opportunities.
- Trained new hires on company procedures, best practices, and software tools used within the Revenue Specialist role.
- Provided exceptional customer service to both internal stakeholders and external clients while handling sensitive financial matters promptly.
- Professionally negotiated successfully with clients in sensitive or confrontational situations.
- Conducted comprehensive process audits for accuracy and compliance purposes, identifying areas for improvement.
Firefighter, Dispatcher, EMT
United States Air Force
01.2008 - 01.2014
- Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Education
Bachelor of Science - Business Management
University of Phoenix
Online06.2022
Certificate - Technical School, Leadership, EMT
US Air Force
Goodfellow AFB, San Angelo, TX06.2014
Associate of Science - Organizational Leadership
Community College of The Air Force
Montgomery, AL03.2012
High School Diploma -
Utica High School
Utica, OH06.2008
Skills
- Team Leadership & Motivation
- Conflict & Alternative Dispute Resolution
- Performance Metrics
- Relationship Building
- Training and Onboarding
- Critical Thinking & Process Analysis
- Scheduling & Time Management
- Mentoring, Growth & Development
- Curriculum Implementation
- Student Engagement
- Group Instruction
- Public Speaking
- Community Involvement
- Positive Role Model and Mentor
Timeline
Accounts Payable and Revenue Specialist
Discover Financial
03.2016 - 01.2017
Restaurant Management
Multiple Establishments
01.2014 - Current
Firefighter, Dispatcher, EMT
United States Air Force
01.2008 - 01.2014
Bachelor of Science - Business Management
University of Phoenix
Certificate - Technical School, Leadership, EMT
US Air Force
Associate of Science - Organizational Leadership
Community College of The Air Force
High School Diploma -
Utica High School
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