Christopher Ritenour
San Francisco,CA
Summary
Dynamic and results-driven hospitality expert with over 10 years of hands-on experience in short-term rental operations and management. Boasting an outstanding track record managing 150+ STR listings across 50 Properties and estates nationwide. Exceptional sense of urgency instinct which allows for a wide range of time effective multi-tasking without details falling in the cracks. There may be chaos all around, but my guests will never see it.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Partner, General Manager
Wellington Holdings Group
03.2018 - 07.2023
- From start-up, I grew the company's rental property portfolio from 5 privately owned vacation rental properties to 150+ listings in 3 years.
- Managed day-to-day operations for 150+ vacation rental properties.
- Assisted in the decision making for adding new software, applications, etc. to improve the company.
- Oversaw the implementation of new vacation rental software.
- Managed a team of 34 employees.
- Interviewed, assisted in hiring and provided training for new employees.
- Managed independently contracted housekeepers to clean and sanitize properties between guests.
- Assisted in billing and payments for contractors and vendors.
- Worked with and scheduled various contractors and vendors to address guest concerns or property issues, such as AC repair, pest control, pool maintenance, etc.
- Created company policy and procedures documents and protocols.
- Created new property listings, including taking and editing photos, doing property inventory, writing property descriptions.
- Reviewed pricing, occupancy and demand data to track property performance and adjust as needed.
- Oversaw marketing and advertising for the company, including social media, email marketing and listing properties on OTAs.
- Met with prospective owners about adding their property to our vacation rental program.
- Collected payments and issued refunds by processing credit card transactions.
- Established and managed Departmental budgets and P & L's.
- Established and managed KPI for all divisions in my control.
- Conducted daily, weekly and surprise inspections on all assets regularly.
Partner / Director of Operations
Vanderbilt Properties Inc.,
08.2014 - 08.2018
- Responsible for the operations of multiple luxury properties, including in cities like New York, Chicago, Isle of Palms, San Diego, Nashville, and the U.S. Virgin Islands.
- Led design and renovation efforts on behalf of new Owner Partners, specializing in blending traditional architectural styles with modern amenities to create unique guest experiences while maximizing ROI and under budget.
- Directly negotiated and closed sales on new business contracts
- Maintained a 4.9/5 overall guest rating on Airbnb and achieved multiple accolades across platforms like Booking.com, VRBO, Trip Advisor and Expedia.
- Implemented AI tools to automate and streamline operations, improving workflow and increasing revenue for property owners and the company alike.
- Directed all day to day Operations Managers, and all operational business needs.
Real Estate Agent
Keller Williams Realty
08.2008 - 01.2014
- Specializing in residential and hospitality class commercial investment properties as both a listing and buyers agent.
- Maintained an annual average top 3% of company sales agents
- 60% of my client base were repeat clients
- Mortgage brokers endorsement
- Set commission, listing and closing records.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Negotiated, facilitated, and managed real estate transactions.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Education
MBA - International Finance
Columbia University
New York, NY08.2007
BBA - International Business Management
New York University
New York, NY08.2003
Skills
- Sales and Marketing
- Dispute Handling
- ADR Pricing Optimization
- Multitasking and Prioritization
- Guest Relations
- Market Tracking and Forecasting
- Revenue Management
- Social Media Engagement
- Owner Relationship Building
- Operations Management
- Complex Problem Solving
- Team Building
- Guest Relations
- Attention to Detail
- Excellent Sense of Urgency Instincts
- Time Management
Certification
- Master of Business Administration (MBA) -
- Certified Commercial Investment Member (CCIM) - CCIM Institute.
- Real Estate License – WA Real Estate Commission (inactive)
- Six Sigma Certification (Green Belt - American Society for Quality.
- Salesforce Certificate Credential – Salesforce.
- Advanced Cardiac Life Support (CPR)
- TWIC Security Clearance- All Ports
Timeline
Partner, General Manager
Wellington Holdings Group
03.2018 - 07.2023
Partner / Director of Operations
Vanderbilt Properties Inc.,
08.2014 - 08.2018
Real Estate Agent
Keller Williams Realty
08.2008 - 01.2014
- Master of Business Administration (MBA) -
- Certified Commercial Investment Member (CCIM) - CCIM Institute.
- Real Estate License – WA Real Estate Commission (inactive)
- Six Sigma Certification (Green Belt - American Society for Quality.
- Salesforce Certificate Credential – Salesforce.
- Advanced Cardiac Life Support (CPR)
- TWIC Security Clearance- All Ports
MBA - International Finance
Columbia University
BBA - International Business Management
New York University
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