Christopher Rivera

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.

• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
• Completed on-time deliveries by choosing best and most efficient routes.
• Worked overnight shifts during peak periods to meet coverage needs.
• Fostered positive working relationships with customers by responding to questions and concerns.
• Verified over 20 daily deliveries against shipping instructions before delivering to customers.
• Interacted with customers to determine needs and opportunities for additional sales.
• Completed rush deliveries on tight timetables to satisfy customer needs.

Worked in Food & Beverage managing about 50 to 75 team members. I ran 3 venues. I set up each team members cash till for the day, assigned each team member their work stations for the day, managed the safe, made daily bank deposits, made sure each venue had enough product or supplies for the day and made sure all guests were having a great time and were being treated well by our team members.

Rented storage units, cleaned and maintained property as well as storage units, made sure all vacant units were cleaned and ready to be rented, made collection calls, prepared auction units as far as making sure the add was ready and placing online for auction, sold merchandise, set up merchandise displays, cash handling and daily deposits. I also lived on property.

• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.