Christopher Rivera
Los Angeles,CA
Summary
Dynamic Customer Service Representative with a proven track record at Pacific Park Amusements, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I effectively managed high-pressure situations, contributing to sales growth through upselling and maintaining safety standards. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pacific Park Amusements
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Customer Service Cashier
Ross Dress for Less
06.2021 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Santee Education Complex
Los Angeles, CASkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Complaint handling
- Quick learner
- Positive attitude
- Multitasking
- Strong work ethic
Certification
CPR certification
BLS certification
Timeline
Customer Service Representative
Pacific Park Amusements
05.2024 - Current
Customer Service Cashier
Ross Dress for Less
06.2021 - 08.2021
Santee Education Complex
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