Christopher Rivera
Tampa,FL
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
7
7
years of professional experience
Work History
General Manager
EXTENDED STAY AMERICA
11.2023 - Current
- Operations/ Hospitality/ Guest Services Management
- P&L, Forecasting, Hiring, Coaching, Quality Standard Enforcement, Quarterly Quality Audits, Profit Analysis
- Communicates/Updates all goals and results with employees: Rooms & Guest Services Operations
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity
Food & Beverage Manager
HARD ROCK CASINO
05.2023 - 11.2023
- Hospitality/ Guest Services/ Operations Management
- Audit/ tracking revenue and product usage, Food & Beverage analysis
- Provide accountability of company assets
- Ensure employees compliance to procedures and company standards (ServSafe Management Certified)
Assistant General Manager
BATTLEGROUND COUNTRY CLUB
01.2019 - 04.2023
- Hospitality/ Guest Services/ Property Management
- Developed/ Lead/ Maintained Country Club Operations
- Assist General Manager with Membership services, P&L, Food & Beverage analysis, payroll
- Managed operations with the Golf course, 4 Banquet Halls, and 2 bar and Restaurants.
- Customer Service/ Sales
Education
Bachelor of Arts - Human Resources
Rutgers University
01.2023
Associates - Business Communications & Leadership
Union County College
01.2021
Management Certification - undefined
National American University
01.2009
Skills
- Hospitality Management
- Operations Management
- Forecasting
- Communications
- Client relations
- Public Speaking
- Sales
- Payroll
- Project Management
- Coaching
- Inventory control
- P&L management
- Training
- Budgeting
- Hiring
- Microsoft/Excel/Word
- Bilingual
- Leadership and team building
- Problem resolution
- Time management
Affiliations
Toastmasters International
Timeline
General Manager
EXTENDED STAY AMERICA
11.2023 - Current
Food & Beverage Manager
HARD ROCK CASINO
05.2023 - 11.2023
Assistant General Manager
BATTLEGROUND COUNTRY CLUB
01.2019 - 04.2023
Associates - Business Communications & Leadership
Union County College
Management Certification - undefined
National American University
Bachelor of Arts - Human Resources
Rutgers University
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