Christopher R. Johnson
Downingtown,PA
Summary
Over 20 years of experience in customer service across diverse industries, from food service and web hosting, equipped with skills to effectively manage customer interactions in various situations. Proven ability to adapt to customer needs while maintaining high service standards. My passion for film drove me creatively toward video production half my life, and most-recently graphic arts, which coexists alongside my customer service expertise.
Overview
18
18
years of professional experience
Work History
51DEESIGNS
Self-Employed
Downingtown, Pennsylvania
09.2023 - Current
- Created hand-drawn illustrations of pop culture moments for art prints, shirts, stickers, and mugs through TeePublic.com
- Designed diverse merchandise featuring original artwork, including apparel and home goods.
- Managed multiple projects concurrently while upholding quality standards.
MyWebsite Personal Consultant Agent
IONOS, Inc.
Philadelphia, Pennsylvania
08.2011 - Current
- Delivered technical and billing support in high-volume call center via phone, chat and email.
- Resolved issues related to SEO, site content, design, Microsoft Outlook, MacMail, and Microsoft Exchange.
- Trained newly hired agents through online resources and live technical support sessions.
- Collaborated with diverse coworkers to achieve goals and address product and service-related issues.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Videographer, Editor
Willow Bend Productions
Downingtown, USA
08.2016 - 01.2021
- Produced documentary-style videos with cinematic editing for weddings and events.
- Captured high-quality footage across diverse projects and occasions.
- Edited and assembled raw footage into polished final products.
- Managed video equipment setup and maintenance for shoots.
- Conducted interviews to gather compelling narratives for storytelling.
Director, Writer, Editor & Actor
51 Deep Productions
West Chester, USA
05.2007 - 12.2019
- Produced music videos, comedy, horror, and drama film shorts for 51Deep.com.
- Executed creative concepts to engage diverse audiences.
Education
B.S. - Electronic Media
Kutztown University of Pennsylvania
Kutztown, PA12.2005
Skills
- Project management
- Customer relationship management
- SEO optimization
- Technical support
- Content design
- Creative direction
- Video editing
- Storytelling
- Attention to detail
References
References available upon request.
Timeline
51DEESIGNS
Self-Employed
09.2023 - Current
Videographer, Editor
Willow Bend Productions
08.2016 - 01.2021
MyWebsite Personal Consultant Agent
IONOS, Inc.
08.2011 - Current
Director, Writer, Editor & Actor
51 Deep Productions
05.2007 - 12.2019
B.S. - Electronic Media
Kutztown University of Pennsylvania
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