Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Robbins

Lancaster,CA

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Server

Bjs Restaurants Inc
10.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Member Service Representative

Planet Fitness
03.2020 - 02.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.

Caregiver, Special Needs

LARC RANCH
06.2017 - 05.2020
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Increased client''s independence with consistent skill-building exercises and positive reinforcement.
  • Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
  • Effectively collaborated with healthcare professionals to develop appropriate care plans for each client.
  • Improved clients'' communication skills through tailored speech therapy exercises and activities.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
  • Ensured timely administration of medications and treatments as prescribed by medical professionals.
  • Supported clients'' educational goals through active participation in school activities and events.

Education

High School Diploma -

Highland HIGH SCHOOL
Palmdale, CA
06.2008

Skills

  • Food Running
  • Supply Restocking
  • Daily specials memorization
  • Safe Food Handling
  • Table Bussing
  • High-volume dining
  • Food safety understanding
  • Hospitality service expertise
  • Sales Techniques
  • Exceptional customer service
  • Professional Appearance
  • Allergy awareness

Timeline

Server

Bjs Restaurants Inc
10.2021 - Current

Member Service Representative

Planet Fitness
03.2020 - 02.2022

Caregiver, Special Needs

LARC RANCH
06.2017 - 05.2020

High School Diploma -

Highland HIGH SCHOOL

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Christopher Robbins