Christopher Roberson

Design leader reporting to the CPO, responsible for Product Design, UX Research, and Design Systems across Aceable’s multi-brand learning and e-commerce platform.

• Led and developed a 7-person multidisciplinary team (product designers, researchers, design systems, and multimedia), partnering closely with Product, Engineering, Marketing, and Learning Experience.
• Served as a core contributor to roadmap definition and quarterly planning, helping shift teams to an empowered, discovery-led product model.
• Set long-term experience vision across Web, iOS, Android, and internal platforms, balancing regulatory requirements with consumer-grade UX.
• Drove redesign of Aceable’s e-commerce platform and CMS, contributing to a 10% lift in sitewide CVR and 7% increase in revenue per visitor.
• Established and scaled the UX research practice, embedding generative research and continuous discovery into iterative release cycles.
• Implemented experience quality measurement using U-MAX, SUS, NPS, and KANO, creating shared visibility into usability and satisfaction.
• Led AI-forward experimentation across teams, enabling rapid prototyping and insight synthesis through weekly student testing cycles.
• Directed design for Ace Mode, a machine-learning–powered practice experience that helps learners identify mastery gaps and focus study.
• Oversaw accessibility strategy and standards across highly regulated courses, closing critical compliance and usability gaps.
• Championed and scaled multiple design systems, including core product (Web/iOS/Android), internal tools (Jarvis), email, infographic, and a multi-brand marketing system.

UX lead for workforce technology and enterprise SaaS products, driving product vision and execution across multiple teams in a fast-scaling organization.

• Led UX strategy and execution across multiple product teams, partnering closely with Product and Engineering to deliver complex enterprise workflows.
• Designed and launched a new payroll and benefits platform, from early research and visioning through beta release.
• Scaled and evolved a cross-platform design system (FUSe), improving consistency and accelerating delivery across teams.
• Established UX validation practices, including usability testing and accessibility training, raising product quality and cross-functional trust.
• Coached designers and partners in collaborative design and decision-making frameworks.

• Led interaction and visual design for internal financial tools used by global teams.
• Partnered with data science and engineering to translate complex models into clear, usable interfaces.
• Conducted usability testing to inform design strategy and reduce workflow friction.

Product and UX lead for K–12 literacy and assessment platforms used by schools nationwide.

• Led end-to-end product design for digital literacy and assessment tools grounded in pedagogy, accessibility, and research.
• Conducted primary field research in classrooms, translating insights from students, teachers, and administrators into product strategy.
• Designed multimodal learning experiences supporting differentiation, engagement, and progress tracking.
• Guided a small design team in a compliance-heavy, multi-stakeholder environment.

Design and product leader responsible for launching Ziosk’s flagship touchscreen ordering system—transforming a novel concept into a nationwide platform used by over 100 million diners. Led strategic product development, UX research, and end-to-end creative execution in a brand-new product category.

• Led design strategy for Ziosk’s debut product in a new market, blending hardware, software, and service design into a seamless restaurant experience.
• Conducted extensive field research with restaurant partners, servers, and guests to inform scalable UX patterns for ordering, payments, and upsell opportunities.
• Delivered a fully integrated digital + physical brand experience spanning UI, hardware, and service design, now used by 100M+ diners.
• Built the design org from the ground up, including hiring, mentorship, and an internship program that increased delivery speed while managing costs.
• Presented design strategy at executive and board-level reviews, helping secure buy-in and funding for national scale-up.

• Developed award-winning digital experiences including mobile apps, websites, and campaign ecosystems for top-tier clients.