Summary
Overview
Work History
Education
Skills
Awards
Professional Highlights
Timeline
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CHRISTOPHER ROBERT LORENZ

Ponte Vedra

Summary

Accomplished, results-oriented Sales/Management Specialist, with over 15 years of experience in sales, profitability growth, contract negotiations, customer service and relations, inside and outside sales, business management and development. Adept at prioritizing and completing multiple projects within budgetary/time restrictions and corporate/client specifications.

Overview

31
31
years of professional experience

Work History

Account Relationship Manager

NRTC
08.2023 - Current
  • Manage and nurture relationships for 170 Member accounts to ensure high levels of customer satisfaction and retention
  • Led team in growth and retention by XYZ % and was 140% of XYZ quota in 2023.
  • Conducted quarterly business reviews with clients, resulting in improved satisfaction rates and strengthened partnerships.
  • Actively participated in networking events within relevant trade shows and industry conferences to maintain visibility within my target market.
  • Identified growth opportunities within existing accounts by analyzing trends and market data, driving incremental revenue gains.
  • Leveraged CRM tools for efficient management of account information and task prioritization across the team members involved in servicing them.
  • Developed customized account strategies for each client, ensuring a personalized approach to their needs.
  • Negotiated contract renewals, securing long-term business relationships with key accounts.
  • Established rapport with decision-makers at all levels within client organizations, facilitating productive discussions on growth opportunities.
  • Delivered presentations showcasing product features and benefits to prospective clients, closing deals more effectively.

Business Development Manager

NRTC
01.2020 - 08.2023
  • Successfully identify and secure new business opportunities, resulting in a significant increase in member base revenue and MRR
  • Build and maintain strong relationships with key stakeholders, including NRTC members, partners, and industry influencers, fostering long-term partnerships and driving member satisfaction
  • Conduct market research and competitor analysis to identify emerging trends and opportunities, enabling NRTC to stay ahead of the competition
  • Utilize and manage a robust CRM system to track sales activities, manage leads, and generate accurate sales reports
  • Collaborate with cross-functional teams to develop customized solutions and proposals that meet member needs and exceed expectations
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

Account Manager

The Ames Companies
01.2017 - 01.2020
  • Manage 66 The Home Depot stores and 26 Lowes stores
  • Work with territory team to develop and implement innovations to increase sales based on regional differences
  • Perform audits, surveys, and refreshes to in store product sets as necessary
  • Monitor and manage inventory and orders, ensuring that shelves are fully stocked with product
  • Always provide exceptional customer service
  • Provide customers with product knowledge and assist them with in-store purchases
  • Schedule and present Ames Companies product knowledge training to Home Depot employees, and complete monthly in-store demonstration
  • Manage sales territory with an average of $10,500,000 in annual sales and meet assigned territory sales goals monthly

Golf Caddie

01.2005 - 01.2017
  • Assisted players with course knowledge, strategies, and provided advice for distance, club and swing recommendations
  • Provided professional service to enhance player golf experience
  • Built and maintained relationships with club members and guests to continually ensure excellent quality customer service
  • Anticipated the needs of members and guests
  • Marketed services through demonstration of acquired knowledge and expertise in order to gain follow-up bookings
  • Regularly applied sales skills and initiative to maintain base of clientele

Sales Associate

AT&T Wireless
01.2004 - 01.2005
  • Anticipated and identified customer needs to provide excellent customer service
  • Consistently demonstrated strong product knowledge to meet customer’s needs
  • Generated new and repeat business to meet or exceed monthly sales goals
  • Upsold company products and services to increase monthly profits
  • Developed and routinely demonstrated a strong technical aptitude and product knowledge

Sales Associate

Jenkins Acura
01.2001 - 01.2004
  • Qualified customers through initial interviews
  • Effectively presented vehicle product features and benefits to ensure completion of sales
  • Increased sales prospects through ongoing networking, meeting new people and maintaining previous client relationships
  • Presented, negotiated and closed sales contracts

Coast Guard

United States Coast Guard
01.1994 - 01.1998
  • Provided effective response to distress calls, eliminating injuries, deaths or property damage associated with fishing, maritime transportation and recreational boating
  • Enforced maritime security measures to protect harbors, ports and coastlines
  • Maintained and patrolled navigable waterway systems used for domestic trade and national defense
  • Repaired and maintained all aspects of ship functionality and appearance
  • Conducted at sea boardings to identify and prevent the flow of illegal drug and contraband, preventing illegal fishing, and suppressing federal law violations

Education

Associates Degree - Golf Facilities Operation and Management

Golf Academy of America
Orlando, FL
01.2000

Skills

  • NetSuite
  • Excel
  • Microsoft 365
  • LinkedIn
  • Radiant POS
  • ALOHA
  • Internet Research
  • Salesforce
  • Excellent communication
  • Time management
  • Attention to detail
  • Relationship building

Awards

  • National Defense Medal
  • Arctic Service Medal
  • Sales Achievement Award
  • Coast Guard Letter of Accommodation

Professional Highlights

  • Pro-active business manager, responsible for founding, owning and operating a successful business.
  • Demonstrated expertise in presenting, negotiating and closing sales contracts/agreements.
  • Managed a portfolio of clients/members, maintaining strong relationships and ensuring high customer satisfaction.
  • Consistently displayed dedication to ongoing professional development, acquiring new skills and knowledge to enhance performance.
  • Proven innovator who developed and implemented improved merchandising presentation at Home Depot to enhance product visibility and boost sales.
  • Committed to understanding client needs and delivering customized solutions that surpassed expectations.
  • Exceptional communicator who possesses the ability to establish trust, create meaningful connections, and effectively communicate the value proposition.

Timeline

Account Relationship Manager

NRTC
08.2023 - Current

Business Development Manager

NRTC
01.2020 - 08.2023

Account Manager

The Ames Companies
01.2017 - 01.2020

Golf Caddie

01.2005 - 01.2017

Sales Associate

AT&T Wireless
01.2004 - 01.2005

Sales Associate

Jenkins Acura
01.2001 - 01.2004

Coast Guard

United States Coast Guard
01.1994 - 01.1998

Associates Degree - Golf Facilities Operation and Management

Golf Academy of America

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CHRISTOPHER ROBERT LORENZ