Christopher Roberts
RANCHO CORDOVA,California
Summary
Experienced Collections Specialist bringing 10+ years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
21
21
years of professional experience
Work History
Collections Specialist
Joseph J. Montanez Jr.
01.2020 - 02.2023
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Multi-Store Manager
Parrot At&t
03.2008 - 10.2013
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Established strong vendor relationships, negotiating favorable terms for product procurement and delivery schedules.
- Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
Customer Service Representative Lead
U.S. Cellular Call Center
02.2005 - 01.2007
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented new training programs for better team performance and improved service quality.
- Streamlined workflow processes to increase efficiency and reduce response times.
- Collaborated with cross-functional teams to improve overall customer experience.
- Conducted regular performance evaluations for continuous improvement of team members'' skills and abilities.
- Played a key role in reducing call wait times by optimizing scheduling and resource allocation.
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
Sales Lead, Customer Service
Embarq Telecom
02.2002 - 10.2004
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Increased sales and customer satisfaction through personalized servicing.
- Managed key accounts with a focus on maintaining long-term partnerships and maximizing revenue potential.
Education
Associate of Arts - Business Administration And Management
University Of Phoenix
OnlineAssociate of Arts - Business Law
Las Positas College
Livermore, CA2013
High School Diploma -
Mt. Whitney High School
Visalia, CA05.1999
Skills
- Payment Posting
- Customer Research
- Account Review
- Records Maintenance
Timeline
Collections Specialist
Joseph J. Montanez Jr.
01.2020 - 02.2023
Multi-Store Manager
Parrot At&t
03.2008 - 10.2013
Customer Service Representative Lead
U.S. Cellular Call Center
02.2005 - 01.2007
Sales Lead, Customer Service
Embarq Telecom
02.2002 - 10.2004
Associate of Arts - Business Administration And Management
University Of Phoenix
Associate of Arts - Business Law
Las Positas College
High School Diploma -
Mt. Whitney High School
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