Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Roberts

Sparta,NC

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

17
17
years of professional experience

Work History

Curbside Shopper

Walmart
Galax, VA
01.2025 - Current
  • Completed pickup and shopping orders for customers within local area.
  • Ensured that all perishable food items such as produce were handled properly.
  • Communicated any discrepancies between customer orders and what was picked up to management.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Adhered to all safety protocols while handling merchandise in store.

Website Administrator

Critiqued.net
Sparta, NC
02.2024 - Current
  • Created and maintained user accounts in a secure environment.
  • Managed domain name registrations, hosting plans, email accounts and DNS records.
  • Tested site functionality on multiple browsers and devices.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Responded to inquiries from customers regarding website features or services.
  • Ensured compliance with relevant laws concerning online activities.
  • Identified and resolved website performance issues.
  • Implemented best practices for SEO optimization across all webpages.

Key Carrier

Dicks Sporing Goods
Winston-Salem, NC
05.2008 - 03.2024
  • Counted and balanced registers.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Identified opportunities for process improvements based on customer feedback.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Provided excellent customer service to ensure customer satisfaction.
  • Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Maintained accurate cash drawer by counting cash, checks and credit cards.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Used Point of Sale register system to complete transactions.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Resolved customer issues in a professional manner.
  • Replenished merchandise on shelves according to planogram specifications.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Participated in physical inventories as requested by management team.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Delegated work to staff, setting priorities and goals.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.

Technical Support Representative

Lowes Home Improvment
Mooresville, NC
07.2012 - 03.2013
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Served as first point of contact for incoming technical service calls and emails.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Used remote login tools to assist clients with technical and product questions.
  • Maintained positive working relationship with fellow staff and management.

Education

Associate of Science - Information Technology

Central Piedmont Community College
Charlotte, NC
05-2012

Skills

  • Delegation
  • Promotional planning
  • Store maintenance
  • Employee scheduling
  • Store operations
  • Loss prevention strategies
  • Opening and closing coordination
  • Cash handling
  • Customer service
  • Customer service management
  • Bank deposits
  • Staff training and development
  • Task delegation
  • Verbal and written communication
  • Planning and organization
  • Deadline driven
  • Attention to detail
  • Website testing
  • Customer support
  • Domain management
  • Website accessibility
  • Website maintenance
  • Content management system
  • User credential management
  • Hardware diagnostics
  • Issue escalation
  • Microsoft outlook
  • Issue troubleshooting
  • Network diagnostics

Timeline

Curbside Shopper

Walmart
01.2025 - Current

Website Administrator

Critiqued.net
02.2024 - Current

Technical Support Representative

Lowes Home Improvment
07.2012 - 03.2013

Key Carrier

Dicks Sporing Goods
05.2008 - 03.2024

Associate of Science - Information Technology

Central Piedmont Community College

Similar Profiles

CREATE PROFILE
Christopher Roberts