Christopher Robertson
Daytona Beach,FL
Summary
Dynamic Branch Rental Manager at Penske Truck Leasing with a proven track record in staff training and sales strategy development. Enhanced customer loyalty through effective relationship building and optimized rental processes. Skilled in rent collection and rental agreements, driving operational efficiency and team performance to achieve outstanding results.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Branch Rental Manager
Penske Truck Leasing
04.2025 - Current
- Managed daily branch operations to ensure efficient rental processes and customer satisfaction.
- Oversaw vehicle inventory management, ensuring optimal fleet availability and maintenance compliance.
- Trained and supervised team members on rental procedures and customer service best practices.
- Implemented safety protocols to enhance operational efficiency and workplace safety standards.
- Developed strong relationships with customers to facilitate repeat business and enhance client loyalty.
- Coordinated vehicle reservations and logistics to maximize utilization rates across the branch fleet.
Consumer Operations Manager
Penske Truck Leasing
06.2024 - 04.2025
- Manage the hikenet system to ensure proper staffing, scheduling, and process efficiencies in the management of our vehicle fleets.
- Ensure all locations have the necessary equipment to meet reservation opportunities, while maintaining costs within the hiking business plan.
- Assist in the Penske Agent Review program to ensure all agents receive a quarterly review
- Assist in agent management by providing training and support on processes, technology, and supplies to allow agents to provide customer service excellence.
- Other projects and tasks as assigned by supervisor
Assistant Rental Manager
Penske Truck Leasing
01.2023 - 06.2024
- Assisted in managing rental agreements, ensuring compliance with company policies and local regulations.
- Coordinated property viewings, providing prospective tenants with detailed information and addressing inquiries.
- Maintained accurate records of rental transactions and tenant communications to support operational efficiency.
- Collaborated with maintenance staff to address tenant issues promptly, improving overall tenant satisfaction.
- Trained new staff on rental procedures and customer service standards, fostering a knowledgeable team environment.
- Increased customer satisfaction by addressing and resolving rental issues promptly and professionally.
Sales and Operations Management Trainee
Penske Truck Leasing
05.2022 - 01.2023
- Managed daily operations, ensuring compliance with safety standards and company policies.
- Coordinated logistics and scheduling for vehicle maintenance and repair services.
- Analyzed operational data to identify inefficiencies and recommend process improvements.
- Supported management in executing strategic plans for operational excellence and customer satisfaction.
- Established strong relationships with vendors, negotiating favorable terms and pricing agreements.
Senior Rental Representative
Penske Truck Leasing
02.2022 - 05.2022
- Managed rental agreements and customer inquiries to ensure seamless transactions.
- Coordinated vehicle maintenance schedules to optimize fleet availability and reliability.
- Assisted customers with vehicle selection based on needs, enhancing satisfaction and retention.
- Streamlined check-in/check-out processes to improve operational efficiency and reduce wait times.
- Improved branch revenue through upselling additional services tailored to individual client preferences.
Hiker/Vehicle Transporter
Penske Truck Leasing
08.2018 - 02.2022
- Delivered trucks to Penske branches and agents to ensure that trucks were available for reservations.
- Delivered trucks to vendors and body shops for maintenance needs.
- Ensured vehicles were cleaned, and fueled before delivery.
Truck Driver
DHL Supply Chain
08.2016 - 08.2017
- Operated heavy-duty trucks to transport auto parts efficiently to GMC dealerships
- Ensured compliance with safety regulations and company policies during all driving operations.
- Conducted regular vehicle inspections to maintain optimal performance and safety standards.
- Coordinated with warehouse staff for timely loading and unloading of shipments.
- Managed documentation related to deliveries, including receipts and logs for accuracy.
Truck Driver
Ryder Logistics
07.2015 - 08.2016
- Operated heavy-duty trucks to transport auto parts efficiently to GMC dealerships.
- Ensured compliance with safety regulations and company policies during all driving operations
- Conducted regular vehicle inspections to maintain optimal performance and safety standards
- Coordinated with warehouse staff for timely loading and unloading of shipments.
- Manage documentation related to deliveries, including receipts and logs for accuracy
Truck Driver
Angelica Textile Services
07.2005 - 07.2015
- Loaded, delivered, and recovered laundry from hospitals in the Central Florida area for processing.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Security Police Officer
United States Air Force, USAF
05.1996 - 12.2003
- Enforced security protocols to maintain safe environments for personnel and visitors.
- Monitored surveillance systems to detect and respond to incidents promptly.
- Conducted thorough investigations of reported security breaches and incidents.
- Collaborated with local law enforcement agencies to enhance community safety initiatives.
- Trained new officers on procedures, emergency response, and conflict resolution techniques.
- Demonstrated professionalism in dealing with high-pressure situations, maintaining composure during critical incidents.
Education
Bachelor of Science - Supervision And Management
Daytona State College
Daytona Beach, FL05-2022
Skills
- Staff training and development
- Sales strategy development
- Rent collection
- Rental agreement
Certification
Class A Licensce
Timeline
Branch Rental Manager
Penske Truck Leasing
04.2025 - Current
Consumer Operations Manager
Penske Truck Leasing
06.2024 - 04.2025
Assistant Rental Manager
Penske Truck Leasing
01.2023 - 06.2024
Sales and Operations Management Trainee
Penske Truck Leasing
05.2022 - 01.2023
Senior Rental Representative
Penske Truck Leasing
02.2022 - 05.2022
Hiker/Vehicle Transporter
Penske Truck Leasing
08.2018 - 02.2022
Truck Driver
DHL Supply Chain
08.2016 - 08.2017
Truck Driver
Ryder Logistics
07.2015 - 08.2016
Truck Driver
Angelica Textile Services
07.2005 - 07.2015
Security Police Officer
United States Air Force, USAF
05.1996 - 12.2003
Bachelor of Science - Supervision And Management
Daytona State College