Christopher Robinson
Marion,AR
Summary
Outstanding Leadership A highly motivated and results-driven professional with extensive experience managing and mentoring various operational departments . Ability to lead teams, coordinate innovations, and troubleshoot problems through detailed analysis and intelligent solutions.
Overview
32
32
years of professional experience
Work History
On Site Resource
FRITO LAY NORTH AMERICA
12.2020 - Current
- PL On-Site Resource
- National Mixing Center, Horn Lake, As OSR I am responsible for leading site operations for the National Mixing Center which is responsible for +17MM cases shipped annually throughout the FLNA service area
- I collaborate daily with 3PL Operator to ensure Order Fulfillment execution for the Horn Lake National Mixing Center
- My duties include working closely with the HQ Service team to ensure Fill Rate optimization
- I'm responsible for developing strategic plans to deliver a high level of service and financial performance at the site
- My role includes influencing at all levels within and outside the organization as a strategic leader
- I provide counsel to a broad range of Supply Chain leaders on the impact on the Supply Chain for operational, systemic and facility projects
- As On Site Resource it is mandatory to provide analysis of service outages and lead problem solving and business improving recommendations for the 3PL
- I am responsible for ensuring the warehouse facility is maintained to a high enough level to achieve Food Safety and Quality standards
- I am responsible for working with the 3PL General Manager to ensure that long-term people capability in the workgroup are developed and that staffing levels are suitable to handle the work ahead.
- Worked with other National Mixing Centers on a customized 3PL Service Performance Tool that I created and wrote code for that simplifies data analysis into a format for a Daily Planning Meeting for all party alignment on he goals for the operation.
Site Customer Service Leader
FRITO LAY NORTH AMERICA
12.2018 - 12.2020
- As Customer Service Leader my role is leading a trained staff whose role is to provide high quality internal customer service to Sales Managers and their frontline Route Sales Representatives
- As Customer Service Leader, my role to ensure smooth flow of new product information, discrepancies, service inquiries and complaints through effectively managing a team made up of customer service workers
- I am tasked as customer service leader to motivate, coach, inspire, train, direct and evaluate the customer service team on the best ways and approach to relate to our internal customers as they attend to their needs
- As departmental leader I am responsible for the management and hiring new customer service staff to the organization by making use of his/her expertise to evaluate prospective staff competence and capability in handling customer inquiries and needs
- Responsibilities of Customer Service Leader Position:
- Safety/Quality: Ensure safe work practices and conditions, address unsafe acts and Ensure AIB housekeeping
- Baseline communication link between the Frontline Sales Force, District Sales Leaders, Key Account Managers, Zone Sales Leaders and the Jonesboro GES/Service Team
- ASN, Invoice Accuracy Diagnostics and Communication
- Sales Issue Reconciliation (Resolve daily problems from the Sales Team)
- PDD (Pallet Drop Displays) Direct to Sales Processing (Holiday and Kroger Events)
- PPW (Pallet Drop Displays) Processing Direct to Sales through Safety Stocks Non-ASN Customers
- Process Facility Bypass for Special Sales Events
- GPAT Understanding and Utilization
- Communicate to RSRs through Handheld Messages
- Create Weekly VIP Deck (Visit In Plan)
- Manage Sales TMD (Cardboard) Inventory located in GES
- Carton Return Reconciliation and Wet Cartons
- Key Business Accomplishments: Recognized as a Site Leader this year in changing the score in Invoice accuracy and ASN %, significantly improving our site accuracy
- I accomplished this by championing multiple work streams for the Memphis zone from Manufacturing all the way to store level feedback and action planning with our Sales partners
- I also, developed multiple Best Practice Service Tools in 2020 and flawlessly led both our site peaking strategies and our COVID PDD support processes
- I've developed the “Market Infusion Process” to bypass the normal picking process to get more product in the market, “No Return Process” to get better inventory controls and a Facility Bypass Document for Sales Hot Shot orders
- I have worked with Jonesboro to develop a Invoice Accuracy Tableau tool that gives detail information on adjustments
- I led the 2021 Hurricane Ida Jonesboro Response Team to New Orleans to support New Orleans IMO Team recovery efforts
- Southern Star Award, Herman Lay Award, Ewing, C.E
- Doolin and the Circle of Winners.
Site Warehouse Supply Chain Leader
FRITO LAY NORTH AMERICA
01.2017 - 01.2018
- Responsible for effective management of the shift one warehouse team and all warehouse staffing, service, and productivity objectives
- Develop and execute training plans to ensure technical, teamwork, problem solving, and skill development
- Manage shift/department productivity within the planned budget; to include all fixed and variable accounts, this includes payroll, benefits and labor
- Guide all aspects of the product supply process to ensure consistent product availability without inventory overages
- Ensure that all inventory transactions are properly executed to maintain inventory controls at expected levels through process controls and accuracy
- Lead daily and periodic meetings to ensure productivity, accuracy, and timeliness goals are being met
- Provide leadership in the management of multiple teams of 45 warehouse employees, 2 warehouse Dock Coordinators, 5 admins and 3 AGV Coordinators.
Site Processing Supply Chain Leader
FRITO LAY NORTH AMERICA
01.2016 - 12.2016
- Responsible for people and team development, safety, quality, cost and service for roughly 1.8 million pounds of finished product every business period
- Responsible for processing performance in the areas productivity, reliability and resource planning and redistribution
- Achieved established performance targets for quality, cost for shift and department, and organized continuous improvement processes
- Created a site wide waste reduction challenge that that drove a 30% reduction in waste in a fiscal year period
- The program was recognized as a national best practice
- Professionally managed a team of 59 technicians with varying levels of experience and education across 3 shifts.
Business Unit Leader
FRITO LAY NORTH AMERICA
06.2014 - 12.2016
- Supported planning, coordination and control of manufacturing processes, ensuring efficient goods and services production at the right cost and quality standard
- Responsible for estimating costs, setting quality standards, and ensuring cost effective, timely production
- Planned for the human and material resources needed for each job
- Monitoring product standards and implementing quality-control programs.
Regional Safety Point, Region
04.2009 - 12.2014
- Revitalized a failing safety culture into a region with a 65% reduction in injuries in the first full year of program through programming and training that blended high energy, key performance metrics, frequent reporting and accountability for implementation, and high-levels of manager and frontline team member engagement.
Zone Operations Manager
FRITO LAY NORTH AMERICA, ZOM
12.2008 - 12.2014
- Achieved top ZOM status in 2010 and 2012 and awarded with invitation to respective Tostitos Fiesta Bowls
- Awarded the 2011 Southern Star for Central Gulf Operations for site outstanding achievements
- Achieved the highest award in the Central Gulf Region in 2013, C.E
- Doolin Award of Operations Excellence
- Transformed a site operation from bottom quartile performance into a leading, award winning facility
- Ensured that people, service, and cost objectives were met while managing facility, fleet, and inventory operations
- Manage Zone spending within planned budget; including period forecasting across all fixed and variable accounts, like payroll, benefits, building maintenance, fleet, inventory, outside services, utilities and shipping
- Achieved flat cost per case performance year over year, driving Zone and region profit growth
- Managed a 6-7 day per week, 24 hour per day operation, consisting of multiple warehouse teams of 38 warehouse employees, 4 Lead Warehousers/Administrators and 3 Facility Operations Manager (FOM), multiple facilities within the geography with 133 Routes, of which 64 DC Based (48%), 69 Bins Based (52%),47% Advantaged Volume
- Developed and executed an annual capital investment strategy that addresses facility needs while ensuring capability for continued business growth.
FRITO LAY NORTH AMERICA, Extruded Site Resource
01.2014 - 06.2014
- Led a team of 20 Packaging Machine Operators, Packers, Box Drop Operators and PT Drivers in a fast-paced manufacturing environment
- Responsible for safety, quality, people and team development, cost, and service
- Responsible for the effective execution and set up of all activities in the processing and packing rooms, involving direct interface with maintenance, production or plant management.
Outbound Operations Supervisor/Order Flow Manager
ROBERT BOSCH TOOL CORPORATION
08.2001 - 12.2008
- Responsibilities include maintaining and operating the Order flow Manager CCS software (Providing a constant flow of work through order dropping for all of the facilities picking and packing operations)
- Supervised key aspects of the facility startup
- Led the Tri-Area Tool Picking and Packing Department, which consists of 45 full time and temporary associates
- Daily responsibilities included establishing the necessary training for individuals within the Tri-Area Outbound Operational process, while tracking full-time and temporary associates' attendance, time reconciliation, performance and overall work status through charts, personal files and records
- Responsible for management of departmental budget, which required quarterly reviews and presentations.
Operational Service Manager
FEDERAL EXPRESS GROUND
09.1999 - 12.2001
- Awarded “Rookie of the Year” and received the honor of “Service Manager of Year” in first year in the position
- Supervised outbound dock operations, performance, and staffing, and maintained productive and total quality work area
- Tracked key aspects of operations including bookkeeping, employee records and training, dispatch, scheduling, and supervision of private contract drivers and package handlers.
Shift Manager
United Parcel Service
05.1996 - 09.1999
- Promoted from Material Handler to Supervisor of Multiple Load Out Areas, AIR Freight and International Shipments
- Supervising operations that process Next Day Air shipments, International shipments, standard ground shipments, Air Dangerous Goods shipments, and other high premium services.
United States Military, USS Fairfax County, LST
10.1991 - 02.1996
- 3rd Class Boatswain Mate
- Achieve the Rank of E-4 Petty Officer 3rd Class and completed two Mediterranean tours and one Caribbean tour
- Responsibilities include maintaining ships readiness, navigation, steering, communications, and security.
Education
BACHELOR OF SCIENCE -
UNIVERSITY OF CENTRAL ARKANSAS
1999
Skills
- Capital Project Management
- Labor Employee Relations
- Innovation Expert
- Conflict Resolution/Collective Bargaining
- Technically Competent
- Superior Verbal & Written Communication Skills
- P&L Planning & Management
- Human Capital Development
- Continuous Improvement
- Excellent planning & organizational skills
- Strong presentation skills
- Strong Work Ethic
Timeline
On Site Resource
FRITO LAY NORTH AMERICA
12.2020 - Current
Site Customer Service Leader
FRITO LAY NORTH AMERICA
12.2018 - 12.2020
Site Warehouse Supply Chain Leader
FRITO LAY NORTH AMERICA
01.2017 - 01.2018
Site Processing Supply Chain Leader
FRITO LAY NORTH AMERICA
01.2016 - 12.2016
Business Unit Leader
FRITO LAY NORTH AMERICA
06.2014 - 12.2016
FRITO LAY NORTH AMERICA, Extruded Site Resource
01.2014 - 06.2014
Regional Safety Point, Region
04.2009 - 12.2014
Zone Operations Manager
FRITO LAY NORTH AMERICA, ZOM
12.2008 - 12.2014
Outbound Operations Supervisor/Order Flow Manager
ROBERT BOSCH TOOL CORPORATION
08.2001 - 12.2008
Operational Service Manager
FEDERAL EXPRESS GROUND
09.1999 - 12.2001
Shift Manager
United Parcel Service
05.1996 - 09.1999
United States Military, USS Fairfax County, LST
10.1991 - 02.1996
BACHELOR OF SCIENCE -
UNIVERSITY OF CENTRAL ARKANSAS
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