Christopher Robinson

Cryptologic Technician, Maintenance

US Navy

11.2015 - Current

Maintained strict confidentiality of information.
Logged information for reporting purposes.
Tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
Delivered communications systems and networks to around 400,000 personnel.
Upheld code of conduct and maintained professionalism in stressful situations.
Safeguarded communications by providing consistent device and network security.
Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Trained in conflict resolution among subordinates, equals and superiors.
Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Served in on-call capacity for last-minute or late-night taskings from leadership.
Prepared and submitted personnel, ordnance and operational reports.
Worked weekends and long hours in deployed locations to complete Telecommunications taskings.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Installed and configured new devices and system components.
Performed quality assurance on systems to confirm optimal performance.
Responded to service requests during and after business hours.
Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
Coordinated installation of new users and relocations of existing users.
Performed periodic system upgrades and maintenance to meet industry standards.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Provided training to customers to enhance use and understanding of network systems.
Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Installed wiring, cabling and networking hardware on customer premises.
Implemented security measures to protect network systems from unauthorized access and threats.
Implemented training programs to improve knowledge and skills of new technicians.
Performed preventive maintenance of telecommunications equipment.
Read blueprints and schematics to correctly place equipment.
Worked closely with network administrators and server engineers to deliver quality service.
Installed and maintained data and voice circuits through routers, switches and WAN devices.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Set up hardware and software in optimal configurations to meet network performance requirements.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Troubleshot hardware and software to determine and rectify network problems.
Ran cabling and installed data drops for new node installations.
Diagnosed and resolved hardware, software and network problems and replaced defective components.
Supported users both local and by phone with problem resolution and education.
Dressed and installed fiber cabling and hardware.
Performed necessary maintenance to support network availability.
Worked with outside vendors for fiber installations and service.
Conducted site surveys to validate customer's infrastructure deliverables.
Demonstrated respect, friendliness and willingness to help wherever needed.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend and holiday shifts.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.
Adaptable and proficient in learning new concepts quickly and efficiently.

General Warehouse Associate

Home Depot

06.2015 - 10.2015

Prepared orders for shipment by picking, packing, and labeling merchandise.
Loaded, unloaded, and moved material to and from storage and production areas.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Performed inventory control, such as counting, and stocking merchandise.
Consistently lifted materials weighing as much as 75 pounds.
Performed general housekeeping and cleaning tasks.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Checked packages and merchandise for damage and notified vendors.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Customs Brokerage Representative - Intern

Expeditors INTL

02.2014 - 11.2014

Lawfully cleared merchandise through customs per client and government requirements.
Calculated daily exchange rates and taxes due for goods and commodities.
Identified and gathered commercial and international data, documents and rulings upon clients' requests.
Provided colleagues and direct reports with management and performance reviews.

Summary

Overview

Work History

Cryptologic Technician, Maintenance

General Warehouse Associate

Customs Brokerage Representative - Intern

Education

High School Diploma -

Skills

Certification

Timeline

Cryptologic Technician, Maintenance

General Warehouse Associate

Customs Brokerage Representative - Intern

High School Diploma -

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