Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Timeline
Generic

Christopher Robinson

Columbia,SC

Summary

Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software. Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue. Ambitious, career-focused job seeker, anxious to obtain an entry-level it technician position to help launch career while achieving company goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

IT Technician

EbryIT
Columbia, SC
04.2022 - 01.2024
  • Diagnosis and repair broken laptops
  • Ordered parts from dell
  • I reimage the laptops to original state and update the systems
  • I install, maintain, and troubleshoot hardware and software for businesses and organizations and maintain electronics including computers and audio/visual equipment
  • I was also team lead and assisted with priority contracts to make sure laptops where fixed correctly and they where sent out in a efficient manner.

Call Center Agent/Customer Service/telehealth proctor

Parsons
Texas
02.2022 - 03.2022
  • Worked call center for parsons partnered with dhs

traffic management operator

Parsons
Columbia, SC
09.2021 - 01.2022
  • Mange and record accidents dispatch shep drivers to help stranded motor vehicles worked with ambulance and fire to clear or help injured motorist

Team Lead

China Jushi USA Corp.
Columbia, SC
01.2019 - 04.2021
  • Lead and oversee a team of 20+ to maintain production throughout the shift
  • Making sure all safety precautions are met while problem solving multitasking and keeping team morale in high spirits

technical support/web page designer

destiny executive
Florida
02.2017 - 12.2018
  • Helped with window based pc knowledge of microsoft word excel adobe etc
  • Would rebuild or replace faulty parts of pc did web design pages based on customer needs and configuration

Receiving line

Michelin Tire Corp
Lexington, SC
03.2013 - 02.2016
  • Load tires on pallet for work order request as well as making changes to work orders using michelin based pc systems, fork lift trained and crew leader, training supervisor

Pre loader

UPS
New York, NY
04.2004 - 10.2010
  • Load trucks with merchandise prior to delivery driver starting shift

Education

certification - automotive service and repair

apex technical
01.2011

High school diploma -

Port Richmond High School
05-2004

Skills

  • Warehouse Experience
  • Mechanical Knowledge
  • Oil Change
  • Pallet Jack
  • Load & Unload
  • Automotive Repair
  • Mechanic Experience
  • Vehicle Maintenance
  • Order Picking
  • Delivery Driver Experience
  • Operating systems
  • Word processing
  • Tire Service
  • Brake Repair
  • Transmissions
  • Computer literacy
  • Retail sales
  • Windows
  • Desktop support
  • Customer service
  • Software troubleshooting
  • Programmable logic controllers
  • Technical support
  • Help desk
  • Manufacturing
  • Microsoft Office
  • Computer networking
  • Supervising experience
  • Troubleshooting
  • LAN
  • Suspension
  • Microsoft Windows Server
  • VPN
  • DNS
  • User Interface (UI)
  • Automotive repair
  • IT
  • IT support
  • Forklift
  • Load & unload
  • Active Listening
  • Hardware Upgrades
  • Interpersonal Skills
  • Problem-Solving
  • Windows XP/Vista
  • Creative Issue Resolution
  • Equipment Inspection
  • Attention to Detail
  • Software Upgrades
  • Troubleshooting Network Issues
  • Highly Professional

Certification

  • Maintenance and repair, 11/01/10, Present
  • Driver's License

Work Authorization

Authorized to work in the US for any employer

Timeline

IT Technician

EbryIT
04.2022 - 01.2024

Call Center Agent/Customer Service/telehealth proctor

Parsons
02.2022 - 03.2022

traffic management operator

Parsons
09.2021 - 01.2022

Team Lead

China Jushi USA Corp.
01.2019 - 04.2021

technical support/web page designer

destiny executive
02.2017 - 12.2018

Receiving line

Michelin Tire Corp
03.2013 - 02.2016

Pre loader

UPS
04.2004 - 10.2010

certification - automotive service and repair

apex technical

High school diploma -

Port Richmond High School

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Christopher Robinson