Christopher Robinson
Plainfield,IN
Summary
Motivated Field Service Technician with expertise in finding root cause and resolving problems. Ready to bring 25 years of relevant work experience. Skilled professional with broad base of experience in technical support and customer service. Resolves problems quickly, delivering high levels of customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Service Support Engineer
EAM-Mocsa Hazel
07.2018 - Current
- Responded promptly to incoming sales leads and requests for technical support.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Submitted service tickets for equipment maintenance requests.
- Collaborated with engineering teams to integrate PLC programming solutions into new system designs, ensuring optimal functionality.
Sr. Automation Technician (Lead)
Pitey Bowes Presort Service
10.2017 - 07.2018
- Established maintenance and preventive
maintenance procedures. - Tested automation mail equipment, using
standard test equipment to evaluate
performance that was require by United States Postal Code. - Read blueprints, wiring diagrams, schematic
drawings, and engineering instructions to apply knowledge of electronic theory to investigate
and resolve problems. - Troubleshot, fixed and improved electrical
controls, mail equipment such as mail sorters,
bundle strappers, and controlled conveyors. - Organized ongoing maintenance schedules to boost system performance.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Imaged and prepared new computers for integration into company networks and systems.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Sr. Automation Support Technician/Service Manager
Arista Tech. LLC / FISERV Output Solutions
12.2014 - 10.2017
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Provided on-call support for critical issues related to electrical, mechanical and software issues.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customer to discuss service needs and offer available solutions.
- Trained 5 less-skilled service techs on procedures to efficiently provide best customer service possible.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
- Set up networks and computers by setting Transmission Control Protocol/Internet Protocol (TCP/IP)
Sr. Field Service Technician
National Presort Inc
05.2008 - 12.2014
- Traveled to customer sites throughout North America to install, service, and to provide emergency repair or maintenance on sorting equipment when phone support was not effective with in reasonable amount of time.
- Provided technical support 24/7 from company office or from remote home office. Responded to support tickets within 30 minutes to assist customer and or fellow co-workers with resolving reported issues via phone and or remote access via computer.
- Explained technical information in clear terms to non-technical individuals to promote better understanding by listening carefully and patiently walking individuals through troubleshooting.
- Interacted with engineering, upper management and fellow technicians to quickly handle service request, complaints or concerns.
- Troubleshooting power distribution systems that consist of solid state relay, transformers, contractors, etc...
- Followed up with customers during and after installations to verify satisfaction.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided on-call support for critical issues related to software issues.
- Collaborated with engineering teams to integrate PLC programming solutions into new system designs, ensuring optimal functionality.
Pulse Modulation Engineer
Trace Life Sciences
01.2007 - 03.2008
- Optimized system performance and monitored the Northstar pulse modulation system for the linear particle accelerator (LINAC). Constant monitoring of low voltage switching power supplies ripples in current and tracking their performance over time to be replace at when performance was low.
- Performed troubleshooting and diagnosis on malfunctioning equipment in High Voltage Power System (HVPS). Looked for voltage irregularities.
- Tested various high voltage steering magnets each day and performed precision voltage level checks to insure optimal performance of the proton beam (linear particle accelerator).
- Responded to emergency system repairs and maintained regular service schedules for all job-related machines to optimize performance.
- Provided routine preventive maintenance, addressing possible issues through a checklist and visual inspection to minimize production delays or downtime.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
RF Testing Engineer
Continental Electronics Corporation
10.2005 - 01.2007
- Tuned and tested high-power radio frequency transmitter for the High-frequency Active Auroral Research Program (HARRP) located at the Alaska.
- Test output broadcast radio frequency with high voltage applied and running checks on other control components and systems to insure maximum reliability.
- Used a spectrum analyzer to perform Sweep Frequency Response Analysis.
Education
Some College (No Degree) - Electrical, Electronics And Communications Engineering
DeVry University
Some College (No Degree) - Electronic Telecommunications
Eastfield College
Mesquite, TXSkills
- Customer service
- Technical support
- Electronic troubleshooting
- Microsoft PC systems
- Microsoft Office proficiency
- Network configuration
- Remote support
- Good listening skills
- Critical thinking
- Detail-oriented
- Leadership
- Conflict resolution skills
- Root cause analysis skills
- Electrical troubleshooting
- Electrical schematic diagrams reading
- Mechanical diagrams reading
- Technical documentation
Certification
- PLC Fundamentals (Level I), Udemy Online Course - 2021
Timeline
Field Service Support Engineer
EAM-Mocsa Hazel
07.2018 - Current
Sr. Automation Technician (Lead)
Pitey Bowes Presort Service
10.2017 - 07.2018
Sr. Automation Support Technician/Service Manager
Arista Tech. LLC / FISERV Output Solutions
12.2014 - 10.2017
Sr. Field Service Technician
National Presort Inc
05.2008 - 12.2014
Pulse Modulation Engineer
Trace Life Sciences
01.2007 - 03.2008
RF Testing Engineer
Continental Electronics Corporation
10.2005 - 01.2007
Some College (No Degree) - Electronic Telecommunications
Eastfield College
- PLC Fundamentals (Level I), Udemy Online Course - 2021
Some College (No Degree) - Electrical, Electronics And Communications Engineering
DeVry University
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