Christopher Robinson
Daytona Beach,FL
Summary
Dedicated and customer-focused professional with experience in healthcare administration, financial services, retail banking, and customer service. Strong background in patient registration, insurance verification, and financial advising. Adept at handling high-pressure environments, resolving customer inquiries, and ensuring compliance with industry regulations. Currently pursuing a career in healthcare with a strong foundation in medical terminology, HIPAA compliance, and administrative operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ED Experience Partner
AdventHealth
07.2024 - Current
- Managed and resolved patient inquiries via phone, chat, and other digital communication channels in a high-volume Consumer Experience Center (CxC).
- Provided high-quality patient support by anticipating needs, resolving concerns, and maintaining professionalism in all interactions.
- Maintained expertise in AdventHealth services, workflows, and contact center technologies to ensure efficient patient support.
Retail Banker I
TD Bank
08.2023 - 10.2024
- Advised a customers on investment and credit solutions by assessing financial needs and building long-term banking relationships.
- Enhanced customer financial confidence by delivering tailored banking advice for existing and prospective clients, resolving inquiries, and ensuring compliance with financial regulations.
- Served as a primary escalation point for frontline staff, resolving complex customer issues efficiently.
- Ensured professional banking environment by upholding marketing and compliance standards in customer-facing areas.
- Kept up-to-date on banking regulations and industry trends, identifying process improvement opportunities to enhance operational efficiency.
- Met and exceeded service level agreements (SLAs) and productivity targets while ensuring accurate and compliant documentation.
- Fostered a collaborative work environment by mentoring team members, addressing communication gaps, and promoting diversity and inclusion.
Patient Access Specialist
Halifax Health Medical Center
05.2022 - 02.2024
- Registered approximately 35-50 emergency room patients efficiently, collecting and updating personal and insurance information to streamline care.
- Served as a receptionist, receiving hundreds incoming patients checking into the ER..
- Processed patient copayments and applied payments to accounts, ensuring accuracy and compliance with hospital policies.
- Provided registration support in pediatrics and labor & delivery, ensuring accurate documentation for newborn admissions.
- Admitted labor & delivery patients and newborns, ensuring proper documentation and insurance verification.
- Conducted insurance verifications to confirm coverage and minimize billing discrepancies.
- Trained to recognize stroke symptoms and respond to trauma cases in a high-intensity emergency care environment.
- Registered psychiatric patients with discretion, ensuring HIPAA compliance and coordinating with medical staff.
Customer Service Representative
Teletech at Home
10.2021 - 04.2022
- Completed a six-month contract as a Customer Service Representative for USAA Banking, providing high-quality financial support.
- Resolved customer banking inquiries, including account discrepancies, fraud concerns, and transaction disputes, ensuring satisfaction.
- Assisted customers with secure password and PIN resets, ensuring account security and compliance with banking protocols.
- Guided approximately 30 customers through opening and closing bank accounts, verifying identity and ensuring regulatory compliance.
- Facilitated fund transfers, wire transactions, and account modifications while ensuring accuracy and compliance.
- Independently handled complex customer concerns, providing effective solutions without requiring managerial escalation.
Education
Associate of Arts - General Studies
Daytona State College
Daytona Beach, FL05-2022
High School Diploma -
Winter Haven High School
Winter Haven, FL06.2017
Skills
- Effective Communication
- Proficient Listening Skills
- Physical Mobility
- Effective Team Contributor
- Customer Engagement
- Operational Leadership
- Efficient Typing
- Experienced with Microsoft Word
- Effective Problem Resolution
- Clinical Terminology Proficiency
- HIPAA Compliance Expertise
- Healthcare Receptionist
- Cash Management
- Effective Leadership
- Physical Strength
- Adaptable in Dynamic Environments
- Technical Proficiency
- Compassionate Caregiver
- Retail Merchandising
- Market Penetration
- Staffing Solutions
- Conflict Resolution & Problem-Solving
- Customer Engagement Strategies
- Proficient in Insurance Verification
- Multichannel Customer Support (Phone, Chat, In-Person)
- iOS & Windows Systems
- Data Entry & Documentation
Certification
- Basic Life Support Certification (BLS)
Timeline
ED Experience Partner
AdventHealth
07.2024 - Current
Retail Banker I
TD Bank
08.2023 - 10.2024
Patient Access Specialist
Halifax Health Medical Center
05.2022 - 02.2024
Customer Service Representative
Teletech at Home
10.2021 - 04.2022
- Basic Life Support Certification (BLS)
Associate of Arts - General Studies
Daytona State College
High School Diploma -
Winter Haven High School
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