Lisa Rockwell
Houston,TX
Summary
Educational professional with strong commitment to fostering supportive and engaging learning environment. Background in customizing curricula to meet diverse student needs, creating positive impact on their academic journey. Known for collaborative spirit and adaptability, ensuring reliable and flexible educational support.
Overview
23
23
years of professional experience
Work History
Homeschool Educator
Self-employeed
08.2014 - Current
- Developed and implemented personalized curriculum plans for students based on their individual learning needs and goals
- Utilized a variety of teaching methods, materials, and resources to engage students in interactive and hands-on learning experiences
- Monitored student progress through regular assessments
- Implemented technology tools and online resources to supplement both traditional and modern teaching methods
- Adapted lesson plans as needed to accommodate different learning styles, abilities, or special education requirements of students
- Facilitated group discussions, debates, projects, and presentations to encourage active participation and critical thinking among students
- Maintained accurate records of attendance logs, grades, assignments completed by each student
- Participated in professional development opportunities related to homeschooling techniques, curriculum updates, educational trends
- Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
- Adapted teaching methods and lesson plans to changing student needs.
Credit Analyst
Washington Mutual Bank
05.2006 - 06.2008
- Analyze and review credit reports to determine credit worthiness
- Perform underwriting review for consumer loans (approvals & denials)
- Calculate tolerances such as Debt to income ratios, combined loan to value, etc.
- Identify and address any potential mortgage fraud files
- Review and/or assist in resolving income verification
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Senior Customer Care Representative
Washington Mutual Bank
05.2006 - 06.2008
- Research and respond to customer complaints and/or questions referred to the Consumer Loan Production Center
- Serve as a liaison between customers and loan coordinators, credit analysts and loan originators and refer complaints to appropriate branch or department as needed
- Fostered an environment of teamwork among peers through collaboration and open communication channels.
- Established rapport with clients, ensuring a positive experience in every interaction.
Home Equity Loan Counselor II
USAA Federal Savings Bank
01.2005 - 01.2006
- Responsible for providing exceptional customer service to members by responding to telephone inquiries to complete member initiated loan requests
- Communicate and counseled members on features and benefits of all Home Equity products and services and other banking products if appropriate
- Utilize information, resources, delegated authority and accountability to accomplish Home Equity Business objectives and the time origination of equity loans
- Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Loan Coordinator
International Bank of Commerce DBA First Equity Corp.
07.2003 - 12.2004
- Responsible for coordinating Home Equity, Home Equity Line of Credit, Home Improvements, Cash-Outs and 2nd Lien Refinance loans
- Obtaining and verifying all supporting documentation for the loan file to include title report, appraisals, and income verification
- Schedule and organize the mortgage process from the approval phase to closing with the Loan Officer, Escrow Agencies and Borrowers
- Developed strong rapport with clients and referral partners, leading to increased business opportunities and a growing network of industry contacts.
- Expedited loan approvals by collaborating closely with underwriters to address concerns and provide necessary information.
Convention Coordinator/Event Management Administrative Assistant
Marriott Hotel
01.2002 - 05.2003
- Responsible for coordinating all In-House department meetings and employee events for all departments within the hotel
- Assisted with Banquet Event Orders (BEO) and detailing meeting space
- Answer guest questions regarding preliminary booking of meetings, information regarding convention groups as well as general hotel service concerns.
- Coordinated successful conventions by overseeing logistics, vendor relations, and event promotion.
- Established strong relationships with key industry stakeholders, fostering partnerships that enhanced the convention''s reputation and reach.
Education
Bachelor of Business Administration - Marketing
University of Texas
San Antonio, Texas01.2001
Skills
- Online teaching tools
- Parent-teacher communication
- Collaborative learning
- Teaching strategies
Timeline
Homeschool Educator
Self-employeed
08.2014 - Current
Credit Analyst
Washington Mutual Bank
05.2006 - 06.2008
Senior Customer Care Representative
Washington Mutual Bank
05.2006 - 06.2008
Home Equity Loan Counselor II
USAA Federal Savings Bank
01.2005 - 01.2006
Loan Coordinator
International Bank of Commerce DBA First Equity Corp.
07.2003 - 12.2004
Convention Coordinator/Event Management Administrative Assistant
Marriott Hotel
01.2002 - 05.2003
Bachelor of Business Administration - Marketing
University of Texas
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