Christopher Rodas
Dallas,TX
Overview
5
5
years of professional experience
Work History
Overnight Freight Associate
The Home Depot
10.2021 - Current
- Ensured a safe work environment by adhering to company safety policies and procedures at all times.
- Maximized storage space utilization by optimizing product placement within the warehouse layout.
- Assisted in preparing the store for opening each day, ensuring a seamless transition between night shift activities and daytime operations for optimal customer experience.
- Increased customer satisfaction by ensuring inventory was stocked accurately and promptly on the sales floor.
Online Grocery Associate
Kroger
03.2020 - 10.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Customer Service Representative
Chewy.com
01.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
Telecounselor
Texas A&M University-Commerce
09.2019 - 03.2020
- Collaborated with academic advisors to ensure seamless transition for newly enrolled students into appropriate courses and programs.
- Facilitated a positive counseling experience for all parties involved through active listening skills, empathy, and genuine concern for the success of each individual student''s academic journey.
- Enhanced student enrollment rates through effective communication of program benefits and admission requirements.
- Delivered personalized follow-up communication to prospective students, reinforcing their initial interest and addressing any additional concerns they may have had.
Brand Associate
Old Navy
05.2019 - 01.2020
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
- Assisted in the creation of visually appealing store displays, driving foot traffic and interest in products.
Education
Bachelor of Science - Business Administration
Texas A&M University - Commerce
Commerce, TX12.2025
Skills
- Warehouse Safety
- Order Picking
- Forklift Operations
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
Timeline
Overnight Freight Associate
The Home Depot
10.2021 - Current
Customer Service Representative
Chewy.com
01.2021 - 11.2021
Online Grocery Associate
Kroger
03.2020 - 10.2022
Telecounselor
Texas A&M University-Commerce
09.2019 - 03.2020
Brand Associate
Old Navy
05.2019 - 01.2020
Bachelor of Science - Business Administration
Texas A&M University - Commerce
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