CHRISTOPHER RODRIGUEZ
Katy,Tx
Summary
Proven ability to learn quickly, assess problems, and initiate corrective action. Comfortable in a fast paced, high stress situations requiring attention to detail and follow-through. Also was able to motivate personnel to higher performance standards. Accomplished and energetic with a solid history of achievement in . Motivated leader with strong organizational and prioritization abilities. Areas of expertise . Communicative Foreman skilled in placing material orders, providing safety briefings and coordinating health and safety inspections. Performance-oriented and proactive in reviewing forecasts and work orders. Outstanding expense tracking, inventory management and resource coordination abilities. Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques. Proficient with good problem-solving and group management skills. Successful at keeping employees on-task and achieving quality objectives. Customer-oriented Store Manager offering over years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
Work History
Store Manager
Arch Telecom Group
Montgomery, TX
08.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Verge Mobile (T-Mobile)
Houston, TX
01.2023 - 05.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Maximized community outreach, developing customer, public and government rapport to strengthen branding initiatives.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
Store Manager
Talk 4 less Wireless (Cricket)
Houston, TX
08.2022 - 01.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Organize and setup ACP Events through out the Houston and surrounding counties
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
- Maximized community outreach, developing customer, public and government rapport to strengthen branding initiatives.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
Area Manager
Bueno Communications (Cricket)
Katy, TX
11.2021 - Current
- Promoted positive customer service experiences by promptly resolving conflicts.
- Organize and setup ACP events throughout Houston and surrounding counties.
- Supervised [8] employees, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Implemented new processes and procedures tactfully and passionately.
- Supervised [8] employees to ensure optimal productivity.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Boosted team morale and overall revenue by creating sales contests.
- Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Built and maintained professional relationships with [Industry] professionals, community organizations and marketing partners.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Maximized community outreach, developing customer, public and government rapport to strengthen branding initiatives.
Area Manager
PQH Wireless (Cricket)
Rosenberg, TX
11.2020 - 11.2021
- Promoted positive customer service experiences by promptly resolving conflicts.
- Supervised [8] employees, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Implemented new processes and procedures tactfully and passionately.
- Supervised [8] employees to ensure optimal productivity.
- Supervised [8] employees, ensuring optimal productivity.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Owner/Manager
Puro Tejano Fest
01.2019 - Current
- Responsibilities can include the marketing, signage, audiovisual equipment arrangement, printing and security arrangements, and logistics of a festival.
Quality Control Inspector II
National Oilwell Varco
Houston, TX
01.2007 - 04.2018
- Handled NCR's, vendor returns and processed returns for logistics.
- Managed equipment preservation to protect against weathering.
- Collaborated with managers to order and organize 16P Mud Pumps Utilizing a 360 forklift.
- Maintained pressure checks on Mud Pump to see if welding was in good standards.
- Responsible for safety of warehouse and other materials.
- Process pallets of equipment to be inspected.
- Responsible for end of the day parts/pallet count of equipment.
- Maintained Landing Zone utilizing a model 70 forklift.
- Responsible for stamping parts/equipment utilizing Hilti stamp gun.
- Cycle count and crane operator.
- Examine products and materials for defects or deviations from manufacturer or industry specifications.
- Magnetic Particle Testing.
- Penetrant Testing.
- Hardness Testing.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Recommended improvement measures to production process to meet quality control standards.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Inspected and repaired products to meet project expectations.
- Used specialized tools to take precise measurements of various aspects of samples.
- Wrote detailed reports outlining performance, quality and defect rates.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Documented nonconformities and recommended techniques for prompt resolution.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Completed non-destructive tests and conducted continuous inspections.
- Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
Inventory Analyst
Howco Metals Management
Houston, Texas
02.2011 - 10.2013
- Analyzed and managed finished goods and raw material inventory to check metrics such as levels and turns, aging and security.
- Developed weekly and monthly tracking systems and issued routine reports to help senior leaders improve decision-making related to inventory levels and processes.
- Limited risk of excessive inventory and obsolescence by working collaboratively across departments.
- Completed year-end full physical inventories and communicated counts to inventory managers for review.
- Oversaw daily inventory cycle counts and resolved discrepancies.
- Helped business meet customer demands by working with procurement team to optimize inventory levels.
- Maintained appropriate inventory of supplies, equipment and products.
- Resolved problems and managed multiple tasks using strong planning and process management abilities.
Owner / President
N.S.B.A Organization 501C3
Houston, TX
10.2018 - Current
- Ensuring the organization's activities are compliant and in furtherance of its mission.
- Leading, managing, and developing the organization's employees, volunteers, and organizational culture.
- Developing, implementing, monitoring, and assessing the organization's programs.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Quality Control Inspector
Weatherford
Houston, TX
01.2018 - 10.2019
- Select products for tests at specified stages in production process, and test products for a variety of qualities such as dimensions, performance, and mechanical or chemical characteristics.
- Record test data, applying quality control procedures.
- Recommend modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability.
- Receive incoming product: Inspect for dimensional, traceability, count, and material conformance.
- Log and Calibrate all shop calipers, micrometers, and all other precision instrumentation.
- (Surface plates, Height Gages, etc.).
- Generate and log scrap reports, non-conformance reports, receiving inspection reports, as well as other internal departmental forms.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Recommended improvement measures to production process to meet quality control standards.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Inspected and repaired products to meet project expectations.
- Used specialized tools to take precise measurements of various aspects of samples.
- Wrote detailed reports outlining performance, quality and defect rates.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Documented nonconformities and recommended techniques for prompt resolution.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
- Completed non-destructive tests and conducted continuous inspections.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Education
Jefferson Davis HS
1993
Skills
- Microsoft Word, Excel, PowerPoint
- Knowledge of Forklift Operations (Certified at NOV)
- Knowledge of Overhead bridge cranes and jib cranes and pedestal cranes (Certified at NOV)
- Forklift, Safety
- Forms, Time Management
- Instructing, Troubleshooting
- Listening, Welding
- Logistics
- Materials
- Mathematics
- Mechanical
- Excel
- PowerPoint
- Microsoft Word
- Multi-tasking
- Negotiation
- Operations Analysis
- Attention to detail, Organizational
- Critical Thinking, Speaking
- Data entry, Quality
- Dependable, Quality Control
- Dimensions, Reading
- English, Receiving
- Fast, Repairing
- Forklift, Safety
- Forms, Time Management
- Instructing, Troubleshooting
- Listening, Welding
- Logistics
- Managing
- Marketing
- Materials
- Mathematics
- Mechanical
- Excel
- PowerPoint
- Microsoft Word
- Multi-tasking
- Negotiation
- Operations Analysis
- Area management
- Sales minded
- Staff training
- Budgeting skills
- Sales orientation
- Employee scheduling
- Team building and motivation
- Lead generation
- Brand management
- Key accounts and territory management
- Computer skills
- Multitasking
References
REFERENCES
REFERENCES REFERENCES: Available upon request
Timeline
Store Manager
Arch Telecom Group
08.2023 - Current
Store Manager
Verge Mobile (T-Mobile)
01.2023 - 05.2023
Store Manager
Talk 4 less Wireless (Cricket)
08.2022 - 01.2023
Area Manager
Bueno Communications (Cricket)
11.2021 - Current
Area Manager
PQH Wireless (Cricket)
11.2020 - 11.2021
Owner/Manager
Puro Tejano Fest
01.2019 - Current
Owner / President
N.S.B.A Organization 501C3
10.2018 - Current
Quality Control Inspector
Weatherford
01.2018 - 10.2019
Inventory Analyst
Howco Metals Management
02.2011 - 10.2013
Quality Control Inspector II
National Oilwell Varco
01.2007 - 04.2018
Jefferson Davis HS
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