Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Rodriguez

Los Angeles,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Guest Service Representative

BMO Stadium
03.2024 - Current
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Entry Clerk

Walgreens
06.2023 - 07.2023
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Entry Clerk

Elias Pet Store
04.2023 - 05.2023
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues and supervisors.
  • Boosted customer satisfaction by promptly responding to inquiries and resolving issues related to data discrepancies or missing records.
  • Demonstrated flexibility by adjusting to shifting priorities and workload demands, effectively meeting deadlines without sacrificing quality.
  • Bilingual

Education

High School Diploma -

Animo Ralph Bunche Charter High School
Los Angeles, CA
06.2023

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Issue Resolution
  • Flexible Schedule
  • Knowledge of local area
  • Clear Communication
  • Guest experiences
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities

Languages

Spanish
Native or Bilingual

Timeline

Guest Service Representative

BMO Stadium
03.2024 - Current

Entry Clerk

Walgreens
06.2023 - 07.2023

Entry Clerk

Elias Pet Store
04.2023 - 05.2023

High School Diploma -

Animo Ralph Bunche Charter High School

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Christopher Rodriguez