Christopher Rodriguez
Dania Beach,FL
Summary
Dynamic administrative professional with extensive experience at various healthcare systems, excelling in teamwork and management. Proven ability to enhance office efficiency through process improvements and effective communication. Adept at managing multiple priorities while maintaining high-quality service and compliance with HIPAA regulations. Recognized for strong problem-solving skills and collaborative teamwork.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Memorial Healthcare System
09.2024 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Division Office Coordinator
Cleveland Clinic Florida
08.2022 - 07.2024
- Managed office activities by maintaining communication between patients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked records, filed documents, and maintained communication between patients to manage office activities.
- Worked collaboratively with office and clinical staff to maintain smooth operations and team readiness for unexpected demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Office Coordinator
Cleveland Clinic Florida
07.2021 - 07.2022
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw appointment scheduling and itinerary coordination for both clinicians and patients.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Monitored front areas so that questions could be promptly addressed.
Patient Access Supervisor
Broward Community & Family Health Center(s)
03.2018 - 06.2021
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Collaborated with Site Administrators to maintain daily operations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Bachelor of Arts - Interdisciplinary Studies
Florida International University
Miami, FL04-2020
High School Diploma -
Hialeah High School
Hialeah, FL06-2011
Skills
- Memo preparation
- Reception oversight
- Mail handling
- Recordkeeping and bookkeeping
- Microsoft Office Suite
- Scheduling
- Meeting planning
- Letter preparation
- Filing
- Internet research
- Documentation and reporting
- Project planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Memorial Healthcare System
09.2024 - 03.2025
Division Office Coordinator
Cleveland Clinic Florida
08.2022 - 07.2024
Office Coordinator
Cleveland Clinic Florida
07.2021 - 07.2022
Patient Access Supervisor
Broward Community & Family Health Center(s)
03.2018 - 06.2021
Bachelor of Arts - Interdisciplinary Studies
Florida International University
High School Diploma -
Hialeah High School
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