CHRISTOPHER RODRIGUEZ-LARA
Salinas,CA
Summary
Strong worker with a high dedication to the job. Striving to accomplish tasks assigned to the best possible detail. Prominent in sales efficiency, taking the time to gain knowledge about the products in the business. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Adept in resolving customer concerns and complaints in a collected demeanor. Experienced with management tasks, such as employee upbringing, cash management, and task assignment. Highly adaptable and always willing to learn in order to grow in proficiency. Highly proficient with perimeter security.
Overview
9
9
years of professional experience
Work History
Driver/Messenger
GardaWorld Cash Services
10.2023 - 01.2024
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Picked up customer cash deposits
- Delivered customer change orders
Security Guard
Monarch Executive Protection Services
02.2022 - 09.2023
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Premises Technician
AT&T
05.2023 - 08.2023
- Educated customers on how to use Internet service.
- Maintained company vehicle and company equipment.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Provided training to customers to enhance use and understanding of network systems.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Driver/Messenger
GardaWorld Cash Services
10.2019 - 10.2021
- Delivered change orders to customer on time and in excellent condition.
- Obtained customer signatures to complete and process paperwork.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Picked up cash deposits from clients
- Maintained safety of truck/partner
Custody And Control Specialist
Monterey County Sheriff's Office
06.2019 - 09.2019
- Maintaining County Jail security by electronically opening and shutting the doors to the cells and jail facilities
- Keeping accurate numbers of inmates within a given section by eliminating them from a paper roster and computer program as inmates came and left the section
- Using radios within the facility to transmit necessary traffic to perform the tasks required
- Receive phone calls within the facility and from outside and direct it to the appropriate person
- Monitor CCTV cameras within the cells to monitor inmates making sure nothing arises that risks the safety of the facility
- Prepare inmates for any necessary programs
Retail Service Specialist
O'Reilly Auto Parts
02.2018 - 06.2019
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Monitored customers for signs of security concerns and escalated issues to management
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Kept areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Listened to customer needs and desires to identify and recommend optimal products
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Worked with management team to implement proper division of responsibilities
- Answered customer telephone calls promptly and in appropriate manner
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Contacted other store locations to determine merchandise availability
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Built relationships with customers to increase likelihood of repeat business
- Determined customer needs by asking relevant questions and listening actively to responses
- Welcomed customers into store and helped locate items
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction
Sales Associate
Turners Outdoorsman
10.2017 - 01.2018
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Processed sales transactions
- Processed firearm transactions and educated customers on state firearm laws
- Stocked and organized merchandise on sales floor
- Nightly cleaning procedures
Parts Specialist
O'Reilly Auto Parts
09.2016 - 11.2017
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects
- Handled all customer service issues quickly to maintain high satisfaction levels
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders
- Received training and certification from company to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Worked with professional customers to understand requirements and provide exceptional customer service
- Stocked and organized merchandise on sales floor
- Maintained store cleaning procedures
- Offered quick, free services to customers such as installation of wiper blades, OBD code checks, etc
- Backup delivery driver to professional customers
Salesman
Target
07.2015 - 09.2016
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Kept on top of changes to store products and promotions to maintain strong sales
- Greeted customers, helped locate merchandise and suggested suitable options
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Fielded questions and solved problems by informing customers of current promotions and store policies
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
Education
Some College (No Degree) - General Studies
Hartnell College
Salinas, CAHigh School Diploma - undefined
North Salinas High School
Salinas, CA2015
Skills
- Customer service
- Active listening skills
- Bilingual in Spanish
- POS systems knowledge
- Opening and closing procedures
- Staff training and development
- Accurate money handling
- Goal-oriented
- Friendly demeanor
- Strong work ethic
- Excellent communication skills
- Arrest Procedures
- General Security
Timeline
Driver/Messenger
GardaWorld Cash Services
10.2023 - 01.2024
Premises Technician
AT&T
05.2023 - 08.2023
Security Guard
Monarch Executive Protection Services
02.2022 - 09.2023
Driver/Messenger
GardaWorld Cash Services
10.2019 - 10.2021
Custody And Control Specialist
Monterey County Sheriff's Office
06.2019 - 09.2019
Retail Service Specialist
O'Reilly Auto Parts
02.2018 - 06.2019
Sales Associate
Turners Outdoorsman
10.2017 - 01.2018
Parts Specialist
O'Reilly Auto Parts
09.2016 - 11.2017
Salesman
Target
07.2015 - 09.2016
Some College (No Degree) - General Studies
Hartnell College
High School Diploma - undefined
North Salinas High School
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