Christopher Roman Cruz
Kissimmee,FL
Summary
Experienced Floating Manager with a strong background in team leadership and facilities maintenance. Skilled in reducing resident complaints through effective work order tracking and proficient in electrical systems. Committed to maintaining positive customer relationships and optimizing operations across multiple properties. organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Floating Manager
Richman Property Services, Inc.
Melbourne, FL
11.2023 - Current
- Oversaw daily operations of property management teams.
- Developed and implemented a comprehensive training program for floating staff to ensure consistent service standards and product knowledge.
- Collaborated with property managers to identify staffing needs and allocate resources accordingly.
- Provided guidance and support to floating staff during high-volume periods or when additional assistance was required.
Maintenance Technician III
Hawthorne Residential Partners
Orlando, FL
08.2021 - 11.2023
- Executed ongoing facility maintenance, ensuring optimal equipment functionality.
- Conducted routine inspections of residential properties to identify maintenance requirements.
- Performed repairs on machinery, plumbing, heating, and wiring to maintain operational efficiency.
- Coordinated scheduling of major repairs with building inhabitants to minimize disruptions.
Maintenance Supervisor
Cypress Lake Apartments
Leesburg, FL
09.2014 - 08.2021
- Oversaw maintenance operations, leading a team of technicians to address repair requests promptly.
- Implemented routine inspections to proactively identify issues, extending property asset lifespan.
- Acted as primary contact for residents, providing timely responses to maintenance concerns.
- Managed relationships with contractors to ensure quality workmanship within budget constraints.
- Ensured compliance with safety regulations through regular training sessions for staff.
- Reduced maintenance-related resident complaints by 30% using a new work order tracking system.
- Fostered positive relationships with residents, enhancing satisfaction and retention rates.
- Committed to excellence, maintaining properties that provide safe and comfortable environments.
Company Executive Officer
Eden air & home Solutions
Leesburg, FL
06.2013 - 08.2021
- Oversaw maintenance activities including cutting and shaping of shrubs for improved appearance.
- Developed production schedules to optimize resource allocation and workflow efficiency.
- Coordinated with teams to ensure timely delivery of landscaping materials and services.
- Managed inventory levels to prevent shortages and maintain smooth operations.
- Performed general maintenance tasks across residential and commercial properties.
- Repaired plumbing issues including leaks, clogs, and fixture replacements.
- Installed electrical fixtures, outlets, and lighting systems as needed.
- Conducted routine inspections to identify potential maintenance needs.
- Managed inventory of tools and materials for efficient project completion.
- Led organizational strategy and vision for company growth and innovation.
Landscape Laborer
CRC landscaping
Leesburg, FL
02.2016 - 12.2016
- Organizing and planning a work plan to develop on how to take care of houses grass three shrubs edge and trim organize and plan schedules of employees.
Sales Associate
Walmart
Kissimmee, FL
02.2013 - 10.2014
- A Sales Associate, or Retail Sales Associate, is responsible for assisting customers throughout the buying process.
- Their duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS.
Apprentice Electrician
Tradesmen International
Orlando, FL
11.2011 - 02.2013
- Assistance to electrician on wiring bending pipe connecting receptacles light fixtures pulling wire etc.
- Installed electrical systems in residential and commercial buildings.
- Assisted senior electricians with troubleshooting electrical issues.
- Maintained tools and equipment to ensure safe operation.
- Followed safety protocols to minimize workplace hazards.
Baggage Handler/Ramp Operator
Prime Flight
12.2010 - 11.2011
- Loaded and unloaded baggage from aircraft and transport vehicles.
- Operated baggage handling systems to ensure efficient processing.
- Inspected baggage for damage and reported issues to supervisors.
- Maintained cleanliness and organization of baggage handling areas.
Warehouse worker
Freshpoint
Orlando, FL
01.2010 - 04.2011
- Warehouse worker pallet jack rider distribution forklift operator.
- Operated forklifts to transport products within the warehouse efficiently.
- Organized inventory shelves to ensure easy access and proper stock rotation.
- Loaded and unloaded delivery trucks while adhering to safety protocols.
- Collaborated with team members to maintain a clean and safe work environment.
Pest Control Technician
Premier pest management
New York, NY
07.2007 - 09.2009
- Spray for roaches, termites, mice, and all pest control services.
- Inspected residential and commercial properties for pest infestations.
- Applied pest control treatments using industry-standard equipment and techniques.
- Educated clients on pest prevention methods and treatment options.
- Maintained detailed records of service visits and treatments performed.
- Applied pesticides and treatments according to safety regulations.
Education
High school or equivalent -
Campo Rico Private School
Puerto Rico05-2007
Some College (No Degree) - cosmetology and barbershop
Florida Technical College
Orlando, FLSkills
- Management
- Welding
- Irrigation
- Mowing
- Troubleshooting
- Property management
- Refrigeration
- Commercial electrician experience
- Equipment repair
- Low voltage
- Spanish
- Electrical
- Machine operator
- Communications
- Agile
- Pest control
- Forklift operator
- Heavy lifting
- Security system
- Customer service skills
- Lawn care
- Drywall
- Production planning
- Painting
- Bilingual
- EPA
- Handyman
- Tree trimming
- Customer service
- Leadership
- Facilities maintenance
- Inventory management
- Construction
- Basic computer skills
- Social media management
- Electrical experience
- Plumbing
- Pool maintenance
- Inventory control
- Blueprint reading
- Coaching
- Warehouse experience
- Power tools
- Fair housing regulations
- HVAC
- Maintenance
- Pallet jack
- Distribution
- OSHA
- Carpentry
- Landscaping
- Business development
- Groundskeeping
- Production management
- Team management
- Employee training
- Facility maintenance
- Safety compliance
- Project management
- Customer relationship management
- Work order tracking
- Cost control
- Inspection coordination
- Problem solving
- Effective communication
- Time management
Certification
- EPA Universal Certification, 11/01/21
- OSHA 40 Hour HAZWOPER, 09/01/11
- Forklift Certified, 09/01/11
- CPO
- OSHA General Industry Safety and Health, 09/01/11
- Pesticide, 09/01/18 to 06/01/19
- Roundup pesticide applicator, 09/01/07 to 07/01/17
- Pest control licensed
- EPA Refrigeration Certification
- Certified Pool Operator
- Driver's License
- EPA Certification
- HVAC Certification
- EPA Type II
Accomplishments
Reduced maintenance-related resident complaints by 30% through the implementation of a new work order tracking system.
Additional Information
Homeless caretaker give food to the poor every Monday. I like to take care of the less fortunate.
Languages
- Spanish, Expert
- English, Fluent
Roles And Responsibilities
- Maintenance Oversight: Led a team of maintenance technicians to address repair requests promptly, ensuring minimal disruption to residents and maintaining high property standards.
- Preventative Maintenance: Implemented routine inspections and maintenance schedules to proactively identify and resolve potential issues, thereby extending the lifespan of property assets.
- Resident Relations: Acted as the primary point of contact for residents' maintenance concerns, providing timely and courteous responses to enhance resident satisfaction and retention.
- Vendor Coordination: Managed relationships with external contractors and service providers, ensuring quality workmanship and adherence to budgetary constraints.
- Safety Compliance: Ensured all maintenance activities complied with local safety regulations and standards, conducting regular training sessions for staff on best practices.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Limited
Timeline
Floating Manager
Richman Property Services, Inc.
11.2023 - Current
Maintenance Technician III
Hawthorne Residential Partners
08.2021 - 11.2023
Landscape Laborer
CRC landscaping
02.2016 - 12.2016
Maintenance Supervisor
Cypress Lake Apartments
09.2014 - 08.2021
Company Executive Officer
Eden air & home Solutions
06.2013 - 08.2021
Sales Associate
Walmart
02.2013 - 10.2014
Apprentice Electrician
Tradesmen International
11.2011 - 02.2013
Baggage Handler/Ramp Operator
Prime Flight
12.2010 - 11.2011
Warehouse worker
Freshpoint
01.2010 - 04.2011
Pest Control Technician
Premier pest management
07.2007 - 09.2009
High school or equivalent -
Campo Rico Private School
Some College (No Degree) - cosmetology and barbershop
Florida Technical College