Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Romano

Summary

I am a seasoned retail and warehouse worker, with an extensive history of Receiving, Customer Service, and Leadership. Currently taking a course to obtain a Property and Casualty License for the state of Pennsylvania to expand my horizons and opportunities. I'm self motivated, adaptable, coachable, and am always looking to learn new skills and knowledge.

Overview

15
15
years of professional experience

Work History

Warehouse Receiver

Schwing Electrical Supply
01.2022 - 11.2023
  • Operated forklift machines and pallet jacks to safely unload trucks, move product, and store goods.
  • Executed quality control procedures to verify acceptable condition of goods.
  • Unpacked and inspected all incoming shipments, addressing discrepancies with the receiving supervisor or purchasing agents
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Cleaned and maintained warehouse in compliance with safety standards.
  • Practice safety standards using proper lift technique, wearing the correct PPE for all tasks, and reporting any safety hazards to management for immediate action.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Utilizing an RF scanner to maintain warehouse accuracy for incoming shipments, picking customer orders, and inventory management
  • Checking and packaging customer orders to ensure product accuracy for order pick up.
  • Providing direct customer service by releasing orders to customers and ensuring order accuracy, as well as addressing any issues or additional information with their order during the release process.

Electrical Department Supervisor

Home Depot
01.2021 - 04.2022
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies, procedures, and safety standards.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Managed department employees, delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Created and enforced department policies, procedures and standards to establish productivity, quality, minimize shrink, and maximize customer service.
  • Operate all machinery, as well as provide training for each machine: Forklift, reach, order picker, electric pallet jack.

Freight Team Supervisor

Home Depot
04.2018 - 12.2020
  • Building key carrier
  • Daily setup of carts, pallets, and paperwork for truck unloading process
  • Oversee a team of 4-7 members executing the truck unloading process, ensuring accuracy of freight sorting, proper lifting techniques and safety protocols, and meeting time efficiency metrics.
  • Lead team stretching excersizes at the beginning of each shift to help minimize injuries
  • Following proper HAZMAT protocols when dealing with hazardous spills and broken light bulbs
  • Report any damages or shortages to distribution center
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Provide detailed training of process, safety, and company culture, to all new and current associates
  • Lifting machinery operator and store trainer
  • Overseeing overnight stocking process accuracy, including aisles and cross merchandising areas
  • Downstocking palletized material for stock rotation and merchandising opportunities.
  • Organizing and locating incoming seasonal material for merchandising and store reset teams
  • Pairing with management to write and execute biannual associate reviews
  • Providing coaching and disciplinary action to associates who violate company standards and operating procedures, as well as performance expectations, with detailed written documentation for each incident leading up to the disciplinary stage.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Recognizing associates with rewards for dedication and exemplifying company values
  • Communicating any inventory issues with merchandising management and department supervisors.

Freight Team Associate

Walmart
08.2016 - 08.2017
  • Unload trucks using a conveyer belt system on a team of 10 associates.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Operated pallet jacks and forklifts to move freight and load/unload trucks.
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly and checking system for inventory.
  • Kept work areas and sales floor neat and tidy by removing paper, trash and debris and sweeping floors, as well as following HAZMAT spill clean up protocols.
  • Complied with company and legal requirements to maintain safe working environment.
  • Collaborated with team members to resolve challenges and improve productivity.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Inspected freight for any damage or faults prior to loading.
  • Greeted customers and directed to requested products.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Medical Records Scanner

Select Pediatrics
06.2008 - 06.2016
  • Scan physical medical records into an electronic records database
  • Properly dispose of any outdated records and files while complying with New York State law

Freight Team Associate

Stop & Shop
03.2013 - 04.2014
  • Loaded and unloaded trucks.
  • Operated pallet jacks (electric and manual) to move freight and unload trucks.
  • Broke down pallets of material and separated by aisle for efficient stock put away
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly and checking system for inventory.
  • Complied with company and legal requirements to maintain safe working environment.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Stocked shelves, racks and cases with new or transferred merchandise
  • Rotated stock correctly to prevent out-of-date products and removed aging items

General Associate

Party City
08.2009 - 04.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Meeting and exceeding company metrics in collecting customer emails and monthly donation promotions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise storewide.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Receiving help as needed, accurately counting incoming boxes and reporting any missing materials.
  • Utilizing RF scanner to adjust inventory and provide customer service
  • Customer invitation center associate: take leads, design invitations and cards, while providing excellent and catered customer service
  • Pair with store manager to rotate seasonal material between store and storage warehouse
  • Put away store returns
  • Nightly storewide shelf maintenance
  • Ensuring store floors are clean and hazard free for safety and optimal customer experience.

Education

Associates - Business Administration

Nassau Community College
Garden City, NY
06.2013

Skills

  • Effective Communication
  • Inventory Management
  • Punctual and Reliable
  • Attention to Detail
  • Self-Motivated and Independent
  • Safety Procedures
  • Teamwork and Cooperation
  • Shipping and Receiving
  • Supervisor/Management
  • Customer Service
  • Sit down Forklift, Standing Forklift, Reach, Order Picker, Electric Pallet Jack
  • Supervisor/Management
  • Customer Service
  • Trainer

Languages

English

Timeline

Warehouse Receiver

Schwing Electrical Supply
01.2022 - 11.2023

Electrical Department Supervisor

Home Depot
01.2021 - 04.2022

Freight Team Supervisor

Home Depot
04.2018 - 12.2020

Freight Team Associate

Walmart
08.2016 - 08.2017

Freight Team Associate

Stop & Shop
03.2013 - 04.2014

General Associate

Party City
08.2009 - 04.2013

Medical Records Scanner

Select Pediatrics
06.2008 - 06.2016

Associates - Business Administration

Nassau Community College

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Christopher Romano