Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Romero

Hyattsville,MD

Summary

Dependable with good supply management, recordkeeping, and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports, and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual, and hardworking.

Overview

10
10
years of professional experience

Work History

CEO Assistant/Marketing, Cleaner

Sandra’s Cleaning Service
03.2017 - Current
  • Answer Inquiries about the company - Schedule cleaning days - Payroll - Inquire property walkthroughs - Keep up to date and manage website - Perform inventory for cleaning supplies - Organize and maintain invoices and files: update when necessary - in charge of advertising the company on social media and getting the brand known in person
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolved customer complaints in professional and timely manner.
  • Monitored inventory levels and placed orders to replenish stock.
  • Met with customers to discuss service needs and develop effective and practical solutions.

Receptionist/HR Assistant

Corporate Cleaning Solutions
04.2018 - 10.2018
  • Managed over 200 calls per day - Answered inquiries
  • Scheduling and Payroll - Organize and maintain files and records: update when necessary - Receive letters, packages, etc.
  • And distribute them - Scheduled and organized interviews and preparing upon arrival
  • Recorded information, shortages, and discrepancies to keep records current and accurate
  • Maintained safe and clean reception areas by complying with procedures, rules, and regulations
  • Developed inventory reports to provide management with comprehensive data on inventory levels

Customer Service Representative

FEMA, Falls Church
09.2017 - 01.2018
  • Answered inbound phone calls - Assisted customers with filling out online applications and website navigation - Managed large amounts of inbound and outbound calls
  • Spoke about insurance options and coverage - Able to adapt to the patient’s issues depending on the world disaster and was able to calm them down in any situation I was given - Follow up customer calls when necessary
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Records Management, booking keeping, and data entry.
  • Made and submitted reports detailing findings and any actions taken.
  • Documented recurrent issues and worked with contractors to prevent re-occurrence.
  • Kept up-to-date on inspection regulations, codes, ordinances, and techniques.
  • Offered caring companionship and emotional support.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Conference Meeting and Events Coordinator

United States Institute of Peace, USIP
09.2015 - 11.2016
  • Spoke to customers and office staff regarding set-up requirements - Received orders from different offices with specific instructions - Set up conference rooms and offices - Set up events: chairs, tables, linen, stage, etc
  • Managed event logistics and operations.
  • Obtain meeting request orders, book meeting rooms, and send confirmations to clients
  • Maintained a high level of professionalism and competence when dealing with clients

Department Staff Lead

Perfect Settings
09.2014 - 10.2015
  • Event planning, design, and production while managing all project delivery elements within time limits
  • Manage event set up, tear down and follow ups
  • Established standardized event procedures and train staff into properly executing them
  • Communicating any problems that arise in an upfront manner with client
  • Preparing and executing a detailed outline of the event’s needs
  • Dispatching Trucks/Shipping & receiving
  • Followed up with customers to verify satisfaction and address outstanding concerns.

Receptionist/Document Preparer

The Office of United Communications
05.2013 - 09.2014
  • Answer, screen, and forward incoming calls
  • Entered data into databases in alphabetic and numerical order.
  • Verified data entered into the database by reviewing, correcting, and deleting data.
  • Applied templates and completed desktop publishing using Microsoft Word templates and style sheets.
  • Prepared electronic presentations by customizing templates and creating or manipulating basic graphics using Microsoft PowerPoint.
  • Perform an inventory of supplies needed in the office and in the company
  • Operate office equipment such as photocopiers, printers, etc
  • Maintained a safe and clean reception area by complying with procedures, rules, and regulations
  • Revised, paginated and printed spreadsheets from Microsoft Excel.

Education

Bachelor's - Filmmaking & Media Production

Art Institute of Washington, School Cardozo Educational Campus

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High School Diploma -

Cardozo High School
Washington
06.2014

Skills

  • Adaptability
  • Time management skills
  • Goal Oriented Focus
  • Ability to work under pressure
  • Compliance Reporting
  • Able to work with Microsoft Office, PowerPoint, Excel, and Outlook
  • Prospecting Clients
  • Prioritization
  • Sorting and Labeling
  • Database Administration
  • Customer Relationship Management
  • Telephone Interviews
  • Clerical Support

Timeline

Receptionist/HR Assistant

Corporate Cleaning Solutions
04.2018 - 10.2018

Customer Service Representative

FEMA, Falls Church
09.2017 - 01.2018

CEO Assistant/Marketing, Cleaner

Sandra’s Cleaning Service
03.2017 - Current

Conference Meeting and Events Coordinator

United States Institute of Peace, USIP
09.2015 - 11.2016

Department Staff Lead

Perfect Settings
09.2014 - 10.2015

Receptionist/Document Preparer

The Office of United Communications
05.2013 - 09.2014

Bachelor's - Filmmaking & Media Production

Art Institute of Washington, School Cardozo Educational Campus

High School Diploma -

Cardozo High School

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Christopher Romero