Christopher Rora
Taylorville,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Worked for Ahlstrom for the past 24+ years, in 2015 Ahlstrom outsourced their IT services. I remained at Ahlstrom but worked for another company.
Ahlstrom is a manufacturing plant that runs 24/7/365
I am the only local IT person supporting this facility.
I have held many IT positions over the years that include:
Network Specialist Level 1, 2, Supervisor, IS Specialist Level 1, 2, 3,
I as alos responsible for two additional sites during my six years of supervisor. These were Green Bay WI & Groesbeck TX.
I have many certifications that earned over the years
These include
MCP
MCSE
CompTia Project +
A+ Certified
Several Dell Hardware Certifications
I have a wide range of experience that supported the 24/7/365 operation.
I have achieved and maintain outstanding relationships with all employees.
Overview
23
23
years of professional experience
Work History
Solution Analyst
Tech Mhindra
01.2015 - Current
- Reduced system downtime, optimizing software performance through regular maintenance and troubleshooting tasks.
- Mentored junior analysts, providing guidance on best practices for solution analysis while fostering a positive learning environment within the team.
- Streamlined project delivery for increased efficiency through effective collaboration with cross-functional teams.
- Led training sessions for end-users, ensuring successful adoption of new solutions within the organization.
- Actively participated in continuous professional development activities, staying current on industry advancements and emerging technologies.
- Consistently met or exceeded performance targets by implementing streamlined work processes and utilizing innovative problem-solving techniques.
- Coordinated with external vendors as needed, negotiating contracts and ensuring adherence to agreed-upon timelines and budgets.
- Managed multiple projects concurrently, prioritizing tasks effectively to ensure timely delivery without compromising quality.
- Enhanced customer satisfaction by providing timely support and addressing issues during the solution implementation process.
- Resolved or escalated problem tickets to resolve user issues.
- Investigated system issues and implemented resolutions to reduce downtime.
- Improved systems with addition of new features and infrastructure.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
IT Support Specialist
Ahlstrom Filtration LLC
01.2001 - 12.2014
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Delivered onsite technical support for 100 employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Associate of Science - Electronic Data Processing
Lincoln Land Community College
Springfield, ILBachelor of Science - Information Technology
Western Governors University
Salt Lake City, UTSkills
- End-user support
- System Upgrades
- Application support
- Network Administration
- Printer troubleshooting
- Virtualization Technologies
- ITIL Processes
- Software Installation
- Mobile Device Support
- User Training
- System Configuration
- Helpdesk call support
- Help Desk Experience
- Hardware maintenance
- Wireless Networking
- Mobile Device Management
- Remote Support Capabilities
- Desktop support
- Ticketing system proficiency
- Asset Management
- Server Management
- Instruction and training
- Backup and recovery
- VoIP Support
- Hardware upgrades
- Wireless area networking
- Technical Troubleshooting
- Microsoft Outlook
- Remote Support
- Ticket management
- User Support
- Staff education and training
- Problem-Solving
- Organizational Skills
- Collaborative Team Player
- Hardware and Software Configuration
Timeline
Solution Analyst
Tech Mhindra
01.2015 - Current
IT Support Specialist
Ahlstrom Filtration LLC
01.2001 - 12.2014
Associate of Science - Electronic Data Processing
Lincoln Land Community College
Bachelor of Science - Information Technology
Western Governors University
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