Christopher Rosa
Akron,OH
Summary
Adept Casino Table Games Dealer with a proven track record at Mountaineer Casino Race Track and Gaming Resort, enhancing customer retention through exceptional service and efficient game management. Leveraged dice and card handling expertise alongside strong interpersonal skills to foster a welcoming, engaging atmosphere, significantly boosting gameplay efficiency and client satisfaction. Demonstrates reliability and teamwork, ensuring a secure and enjoyable gaming environment.
Energetic Casino Dealer offering 19 year background professionally dealing table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
After 19 years I still look forward to work every day, I absolutely love being a dealer.
Overview
19
19
years of professional experience
Work History
Casino Table Games Dealer
Mountaineer Casino Race Track and Gaming Resort
12.2018 - Current
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Exchanged legal currency for gambling chips and coin money.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
- Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.
Casino Table Games Dealer
JACK Cleveland Casino
04.2012 - 11.2018
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Contributed to a positive workplace atmosphere by collaborating well with colleagues, I love working as a team on the dice table.
- Dealt Craps, Blackjack and Roulette with excellent procedure, speed and professionalism. All while being accurate with results and payouts.
Casino Table Games Dealer
Mountaineer Casino Race Track and Gaming Resort
12.2007 - 04.2012
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
Poker Dealer
Treasure Island Hotel & Casino
06.2006 - 10.2007
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Poker Dealer
Silverton Hotel Casino
05.2005 - 06.2006
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
Education
No Degree - Hospitality Administration And Management
Youngstown State University
Youngstown, OHHigh School Diploma -
Cardinal Mooney High School
Youngstown, OH05.1998
Skills
- Dice and card handling expertise
- Efficient game pacing
- Patience and composure
- Accurate payouts
- Excellent customer service
- Strong mathematical skills
- Table game rules
- Teamwork and Collaboration
- Reliability
Timeline
Casino Table Games Dealer
Mountaineer Casino Race Track and Gaming Resort
12.2018 - Current
Casino Table Games Dealer
JACK Cleveland Casino
04.2012 - 11.2018
Casino Table Games Dealer
Mountaineer Casino Race Track and Gaming Resort
12.2007 - 04.2012
Poker Dealer
Treasure Island Hotel & Casino
06.2006 - 10.2007
Poker Dealer
Silverton Hotel Casino
05.2005 - 06.2006
No Degree - Hospitality Administration And Management
Youngstown State University
High School Diploma -
Cardinal Mooney High School
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