Christopher Rose
Chicago,IL
Summary
Dedicated restaurant manager and consultant with 17+ years of experience in wine and food service settings. Consistently achieve high levels of customer satisfaction, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and restaurant operations policies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Omakase Server/Sommelier
Shoji Omakase and Izakaya
07.2024 - Current
- Oversaw operations in the Omakase dining area.
- Developed a curated wine and sake pairing menu.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager/Sommelier
Prime & Provisions
03.2023 - 09.2023
- Developed departmental objectives, budgets, policies, procedures and strategies
- Guest wine recommendations
- Maintenance of inventory, as well as ordering and receiving
- Lead all liquor and wine education and incentive programs
- All administrative and financial responsibilities expected of a closing/opening manager
- Full presence on the floor as both a manager and sommelier.
Server
Porto
09.2022 - 03.2023
- Michelin level service
- Working with Michelin Award winning wine list
- A very unique service style, with a Spanish/Portuguese Seafood focused menu.
Manager/Floor Sommelier
Sepia
07.2021 - 09.2022
- Lead Michelin level service program
- Completely hands on for all aspects during service
- Established control systems for costs and labor, meeting budget guidelines
- Coached and motivated team, driving sales and delivering exceptional customer service
- Evaluated systems and procedures, identifying and implementing improvements
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- In charge of scheduling for all service, private dining, and support staff
- Floor sommelier helping wine director, and leading wine pairings during service.
Event Planner/Sommelier
My World on a Plate
01.2014 - 10.2014
- Consulted with the owner to determine objectives and requirements for events, such as meetings, conferences and conventions
- Lead private and pop up wine dinners
- Helped with all aspects of beverage program.
Sommelier
Baume
07.2012 - 01.2014
- 2 Star Michelin level service
- Multifaceted FOH service, including everything from server to sommelier
- Memorized tasting menu to help diners make informed meal choices.
Server
Chez TJ
01.2012 - 06.2012
- Michelin level Service
- Lead wine pairing service on the floor, and created custom wine pairing menus for tasting menu guests
- Assisted in all aspects of FOH service.
Manager/Wine Director
The Village
12.2009 - 01.2012
- Created and maintained award winning wine list
- Lead the training program, which included trips to wineries
- Hosted a variety of wine dinners and special tasting events
- Full FOH manager duties
- Selected and maintained wine list, inventory, and storage on two sites
- Maintained wine costs, and implemented programs to maximize profitability.
Opening Consulting/GM/Sommelier
Buenos Aires Grill
02.2009 - 11.2009
- Established opening FOH plan
- Hired and trained all FOH staff
- Created Wine List
- Transitioned into temporary GM after open, and helped train the next GM
- Ran all aspects of dinner service.
GM
Twist
03.2006 - 11.2008
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Established employee development plan, setting clear expectations for team members
- Conducted a rebranding during financial crisis.
Education
Associate in Arts (A.A.) in Latin American Studies/Spanish -
Pierce College
Los Angeles, CA06.2005
Skills
- Fluent in English and Spanish
- Wine and Food Pairing
- Cost-Reduction Strategies
- Menu and Wine List Creation and Maintenance
- Proficient in a variety of POS systems
- Staff Training
Certification
- Court of Masters Sommelier Level I
- Court of Masters Sommelier Level II
Personal Information
Title: Restaurant Manager/Sommelier
References
References available upon request
Timeline
Omakase Server/Sommelier
Shoji Omakase and Izakaya
07.2024 - Current
Manager/Sommelier
Prime & Provisions
03.2023 - 09.2023
Server
Porto
09.2022 - 03.2023
Manager/Floor Sommelier
Sepia
07.2021 - 09.2022
Event Planner/Sommelier
My World on a Plate
01.2014 - 10.2014
Sommelier
Baume
07.2012 - 01.2014
Server
Chez TJ
01.2012 - 06.2012
Manager/Wine Director
The Village
12.2009 - 01.2012
Opening Consulting/GM/Sommelier
Buenos Aires Grill
02.2009 - 11.2009
GM
Twist
03.2006 - 11.2008
Associate in Arts (A.A.) in Latin American Studies/Spanish -
Pierce College
- Court of Masters Sommelier Level I
- Court of Masters Sommelier Level II
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