Christopher Rouser
ATLANTA,GA
Summary
Dynamic and seasoned executive leader with over 20 years of experience in driving business growth and operational excellence. Proven track record of success in strategic planning, cross-functional collaboration, and driving organizational change. Skilled in developing and executing innovative HR strategies to optimize performance, enhance productivity, and maximize profitability. Strong communicator and influencer with a talent for building high-performing teams and fostering a culture of collaboration and accountability.
Overview
18
18
years of professional experience
Work History
Vice President, Human Resources (North America)
Inspire Brands
08.2023 - 04.2024
- Oversee the human resources business partner function for Inspire Brands (IB) with 65,000+ domestic employees in over 2,500 fast casual and quick service restaurant locations, ensuring effective HR strategies and programs are developed and implemented for six iconic brands: Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy John’s, Sonic.
- Pioneered a robust skills development framework, enhancing workforce and HR capabilities.
- Spearheaded HR organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Devised a multi-year strategic plan, driving organizational growth and improving employee experience.
Senior Vice President, Human Resources – Central Division
Comcast
10.2022 - 08.2023
- Steered HR functions for Central Division, overseeing 21,000 employees and $20 billion in revenue.
- Collaborated with senior leaders to create, align, and drive our human capital strategy.
- Established ERG Business Roundtable, fostering innovation, supporting growth, and improving business outcomes.
- Revamped 200+ Division HR Operating Model, enhancing organizational effectiveness and HR value creation.
Vice President, Global Human Resources (Free Wheel)
Comcast
04.2022 - 10.2022
- Chief Human Resources executive for Free Wheel (Comcast’s advertisement platform technology organization) with employees in the US, UK, France, China, Italy, Spain, Germany, Australia, Singapore, and the Netherlands
- Responsible for leading a global team of HR leaders and Office Team staff
- Revitalized talent acquisition and retention strategies, enhancing leadership and employee development
- Collaborated with the Executive Vice President to revamp 20% of his SVP executive team, driving organizational change
- Implemented strategic planning and HR organizational design, fostering a high-performing work environment.
Vice President, Human Resources and Diversity, Equity & Inclusion Champion
Comcast
02.2020 - 04.2022
- Top HR executive responsible for driving the development and implementation of all DE&I initiatives and Human Resources policies, programs, and practices, including change management, labor relations, compensation, and employee relations for the Keystone Region's 3,500 employees
- Successfully dissolved a 42-year third-party union relationship, enhancing direct employee relations
- Devised a recovery plan for Comcast Business Sales, resulting in a 20% increase in overall revenue and surpassing data & field budget targets
- Introduced the Chris Rouser AND Leadership Philosophy, leading to a significant boost in employee engagement across Motivation (+19.3 pts), Workplace (+10.2 pts), and Product (+6.3 pts).
Senior Director, Human Resources – Northeast Division
Comcast
08.2019 - 02.2020
- Led HR transformation for 11K+ employees in 14 states, enhancing leadership and talent management
- Drove three major Technical Operations and Engineering reorgs, optimizing operations and talent management
- Enhanced talent review process, ensuring leadership excellence in the Northeast Division; recognized for interim role leading the annual Northeast Division President talent review process.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
Senior Director, Human Resources
Comcast
03.2015 - 08.2019
- Led the Talent Management strategy for the Freedom Region with over 5K employees and $4B in annual revenue and served as the HR Business Partner leader charged with delivering customized services/solutions for two business units: Customer Care and Workforce Operations
- Pioneered the Cross-functional Alignment of Regional Strategies (CARS) task force, reducing billing escalations by 43% and saved over $500K in labor costs through effective task force leadership
- Boosted employee engagement scores to 89% through innovative HR practices
- Crafted an onboarding program reducing new hire attrition by 25%, enhancing workforce stability.
Director, Talent Acquisition and Management
Comcast
12.2013 - 03.2015
- Orchestrated strategic talent initiatives aimed at fortifying organizational capabilities through the attraction and engagement of top-tier talent
- This success led to the expansion of my role to encompass additional responsibilities as an HR Business Partner
- Pioneered the implementation of a comprehensive internship program, fostering the development of emerging talent while meeting the organization's evolving needs
- Implemented rigorous Talent Management (TM) practices and processes, enhancing the organization's ability to identify, develop, and retain high-potential employees for sustained growth and success.
Director, Global Talent Acquisition
Advanced Technology Services, Inc.
03.2013 - 12.2013
- Served as the Global Talent Acquisition (TA) leader overseeing a team of 20+ professionals across the US, Europe, and Latin America.
- Developed a comprehensive talent acquisition strategy for attracting top-quality candidates.
- Directed a multi-million-dollar TA budget, encompassing comprehensive global mobility management.
- Spearheaded employer branding campaigns to position the company as an employer of choice within target markets.
- Managed vendor relationships effectively, ensuring high-quality service delivery from third-party recruiting agencies and job boards.
Manager, Global Human Resources
Verizon Communications
03.2012 - 03.2013
Manager, Global Talent Acquisition
Verizon Communications
01.2006 - 03.2012
Education
Executive Education Studies - HR Management and Analytics
The Wharton School, University of Pennsylvania
01.2020
Masters of Business Administration - Business Administration
Towson University / University of Baltimore
01.2008
Skills
Global HR Management
Business & Financial Acumen
Organization Effectiveness
Executive Compensation
Process Improvement
Change Management
Diversity and Inclusion
Employee and Labor Relations
Board Membership
Advisory Board Member, Air Vet
Affiliations
- Advisory Board Member, Air Vet
Timeline
Vice President, Human Resources (North America)
Inspire Brands
08.2023 - 04.2024
Senior Vice President, Human Resources – Central Division
Comcast
10.2022 - 08.2023
Vice President, Global Human Resources (Free Wheel)
Comcast
04.2022 - 10.2022
Vice President, Human Resources and Diversity, Equity & Inclusion Champion
Comcast
02.2020 - 04.2022
Senior Director, Human Resources – Northeast Division
Comcast
08.2019 - 02.2020
Senior Director, Human Resources
Comcast
03.2015 - 08.2019
Director, Talent Acquisition and Management
Comcast
12.2013 - 03.2015
Director, Global Talent Acquisition
Advanced Technology Services, Inc.
03.2013 - 12.2013
Manager, Global Human Resources
Verizon Communications
03.2012 - 03.2013
Manager, Global Talent Acquisition
Verizon Communications
01.2006 - 03.2012
Executive Education Studies - HR Management and Analytics
The Wharton School, University of Pennsylvania
Masters of Business Administration - Business Administration
Towson University / University of Baltimore
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