Christopher Rowan
Fort Wayne,USA
Summary
Results-oriented Team Leader with a track record of success in quality assurance initiatives, issue resolution, and interpersonal communication. Skilled in project management, personnel training, and production scheduling. Sets a high standard for work ethic, punctuality, and quality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader
State of Indiana BMV
Fort Wayne, US
10.2023 - Current
- Guide team in issuing titles, registrations, and credentials
- Provide essential skills instruction to recent recruits
- Maintained high standards of service quality
- Resolved issues efficiently
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
CSR2 Drive Examiner
State of Indiana BMV
Fort Wayne, US
12.2021 - 10.2023
- Process titles, registrations, and legal credentials
- Customer service, cashiering
- Administering driver exams
Stocker
Trader Joe's
Fort Wayne, US
09.2020 - 12.2021
- Received and stocked merchandise efficiently
- Secured inventory from diverse vendors
- Delivered exceptional support to customers
- Handled financial exchanges efficiently
- Assisted with store displays and window dressing as needed.
- Inspected stock for damage or defects and reported issues to management.
- Maintained accurate inventory records through manual systems and or computerized databases.
- Arranged merchandise in an attractive manner to promote sales.
Receiving Manager
Tractor Supply Company
Fort Wayne, US
03.2018 - 03.2019
- Managed and organized the receiving of all incoming shipments.
- Supervised a team of 5 workers responsible for unloading, sorting, and stocking merchandise.
- Ensured accuracy in recording product information into inventory system.
- Monitored stock levels and initiated reorder processes when necessary.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Maintained a safe work environment by adhering to safety regulations and policies.
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
- Developed new strategies to increase efficiency in the receiving process while reducing cost.
- Inspected incoming products for damages or defects before accepting them into inventory.
Store Inventory Merchandiser
Half Price Books
Fort Wayne, US
01.2009 - 01.2017
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Set up attractive window displays that encouraged customers to enter the store.
- Performed regular price checks on select items throughout the store location.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Generated reports detailing current stock levels, sales figures, markdown information.
Education
Associate's degree - Business Management
University of Arkansas Grantham
Remote10.2024
Skills
- Quality Improvement
- Shift Scheduling
- Team Supervision
- Documentation And Reporting
- Complaint resolution
- Coaching
- Mentoring
- Work Planning
- Cash Handling
- Client Service
- Problem-Solving
- Staff Training
- Sales expertise
- Complex Problem-Solving
- Attention to Detail
- Evaluating Employee Work
- Leadership
- Overseeing Daily Activities
- Team motivation
- Goal Setting
- Safety
- Analytical Thinking
- Client Support
- SOP Adherence
- Conflict Resolution
- Performance Evaluations
- People Management
- Giving Constructive Feedback
- Key Performance Indicators
- Teamwork and Collaboration
- Work Planning and Prioritization
- Leading Team Meetings
- Coaching and Mentoring
- Onboarding and Orientation
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Affiliations
- Amateur geologist and rock hound
- Published poet and author
- Avid Hiker
Timeline
Team Leader
State of Indiana BMV
10.2023 - Current
CSR2 Drive Examiner
State of Indiana BMV
12.2021 - 10.2023
Stocker
Trader Joe's
09.2020 - 12.2021
Receiving Manager
Tractor Supply Company
03.2018 - 03.2019
Store Inventory Merchandiser
Half Price Books
01.2009 - 01.2017
Associate's degree - Business Management
University of Arkansas Grantham
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