Christopher Rowell
Ashland,VA
Summary
- High-achieving professional, with consistently demonstrated skill in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues. Performance-driven, with 19 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying exceptional organization and communication skills to build relationships and lead diverse teams. Results-oriented individual well-versed in interfacing and consulting at an executive level on business processes and desired outcomes.
Overview
21
21
years of professional experience
Work History
Director of Talent Management & Human Resources
CarMax
Richmond, VA
09.2020 - Current
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Prepared and recommended long-range plans for development of department personnel.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Maximized performance by monitoring quarterly activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Delivered feedback to executives and subject-matter-experts alike, regarding employee performance and training needs.
- Directed staff and managed annual capital budget.
Operations Manager
CarMax
Savannah, GA
04.2018 - 09.2020
- Prepared and recommended long-range plans for development of department personnel.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated report data to proactively adjust and enhance operations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Implemented and maintained high standards of quality in all areas.
Operations Manager
CarMax
Colorado Springs, CO
03.2016 - 04.2018
- Developed and maintained relationships with customers and suppliers through account development.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Met with senior management to determine needs and develop roadmaps.
Production Manager
CarMax
Fredericksburg, VA
12.2011 - 02.2015
- Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Planning and Operations Non-Commissioned Officer in Charge
HM Royal Air Force
Norfolk, United Kingdom
08.2002 - 09.2011
- Designed, established and maintained organizational structure and staffing to accomplish goals and objectives.
- Furnished appropriate levels of detail to enable rapid understanding and decision-making.
- Provided support, structure and guidance to drive organizational planning efforts.
- Accelerated information flow and guidance from senior leaders to synchronize and unite efforts.
- Facilitated coordination across entities to provide actionable information and knowledge.
- Worked with team members and other personnel to coordinate and deploy personnel and resources.
- Developed, strengthened and maintained plans for various contingencies and emergency situations.
- Gathered and assessed real-time data to draft reports with recommended improvements.
Education
Certification - Six Sigma Black Belt & Executive Leadership
LinkedIn Learning Academy
Online School2022
Certification - CAPM, Project Planning & Management
University of Virginia
Charlottesville, VA2021
Certification - Creativity, Innovation & Change
Penn State University
Center County, PA2020
Certification - Coporate Strategy
University of London
United Kingdom2019
Certification - Intercultural, Multicultural, And Diversity Studies
University of Pittsburgh
Pittsburgh, PA2019
Certification - HR Management
University of London
United Kingdom2019
NVQ - Supply & Logistics Management
Royal Air Force Halton Training Academy
United Kingdom09.2003
BTec National Diploma - Public Services
Truro & Penwith College
United Kingdom06.2002
GED -
Cape Cornwall School
United Kingdom07.2000
Skills
- Budget Administration
- Employee Relations Oversight
- Program Leadership
- Forecasting Employment Needs
- Human Resources Allocation
- Administering Disciplinary Procedures
- Leadership Competency
- Continuous Improvement
- Training Needs Analysis
- Cross-Functional Collaboration
- Human Resource Management Software (HRMS)
- Policy Improvement Recommendations
Timeline
Director of Talent Management & Human Resources
CarMax
09.2020 - Current
Operations Manager
CarMax
04.2018 - 09.2020
Operations Manager
CarMax
03.2016 - 04.2018
Production Manager
CarMax
12.2011 - 02.2015
Planning and Operations Non-Commissioned Officer in Charge
HM Royal Air Force
08.2002 - 09.2011
Certification - Six Sigma Black Belt & Executive Leadership
LinkedIn Learning Academy
Certification - CAPM, Project Planning & Management
University of Virginia
Certification - Creativity, Innovation & Change
Penn State University
Certification - Coporate Strategy
University of London
Certification - Intercultural, Multicultural, And Diversity Studies
University of Pittsburgh
Certification - HR Management
University of London
NVQ - Supply & Logistics Management
Royal Air Force Halton Training Academy
BTec National Diploma - Public Services
Truro & Penwith College
GED -
Cape Cornwall School
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