Christopher R. Tinker
Cicero,NY
Summary
Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.
Overview
16
16
years of professional experience
Work History
Systems & Procedures Analyst - VCNV Lead
V2 Managerial Cost Account (MCA)
05.2024 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Processes financial and clinical data in the DSS system for STA528 sites and its community clinics.
- Assists in the accumulation, assembly and review of statistical data for completeness and accuracy.
- Provides direct support to all local care/ service line managers in accurately identifying appropriate costing for the delivery of services by applying standard costing methodologies.
- Maintains a tracking mechanism for a continuous flow of information that is received from Headquarters, Network Office, teleconferences and training providing guidance for current processing, fiscal year conversion, and various package updates.
- Prepares routine and special reports for management, the VISN, and/or headquarters to assist in the identification of possible improvements and optimization in product / service costs.
- Establishes reporting requirements and assumes follow-up responsibility for routine and/or special studies and projects.
- Researches, interprets, performs reconciliations, and verifies data for accuracy and reports any discrepancies.
Systems & Procedures Analyst GS11
VISN 2 Managerial Cost Account (MCA)
06.2023 - 04.2024
- Utilized analytical and evaluative responsibilities in the maintenance of databases in DSS
- Familiarized myself with all DSS subsystems, VA Conversion (VCNV), Account Level Budgeter (ALB), Department Cost Manager (DCM), Clinical Cost Manager (CCM), Daily Cost Resource Profiler (DCR), and monthly processing steps for each of these subsystems
- Coordinate and assists in posting monthly data from VHA feeder systems, including data extracts, to the DSS program database
- Actively participated in the planning, establishing, and maintaining DSS procedures and methods in VISN 2 Medical Centers
- Updated DSS cost and workload measures as they are modified at the Production Center Level, checking that budgets, relative value units, and interface maps correctly reflect the current variable and fixed costs
- Retrieved DSS reports when requested from the DSS system itself or from other sources systems for the Medical Center, or externally, VISN and national requests
- Identified all workload and resources expended in support of a unit and advises the facility of ways to improve efficiency
Systems & Procedures Analyst GS9
VISN 2 Managerial Cost Account (MCA)
09.2021 - 06.2023
- Perform a range of program quality assurance reviews and evaluate complex systems on a recurring basis
- Engage and initiate new financial service programs by providing program, financial advice and support through analysis and evaluation
- Analyze problem and involve others in evaluating alternative approaches to solutions to arrive at a final solution or recommendation
- Utilize Microsoft Excel, Access, Customer Relationship Management and related Knowledge Management technology and other software tools providing program analysis capabilities
- Responsible for working with product line managers across the organization to understand product line through specific policies and procedures translating those policies and procedures into knowledge content for customer service staff and self-service portal customers
Procurement Technician
VISN 2 Prosthetics
10.2018 - 08.2021
- Provided Veterans with a diverse range of Durable Medical Products
- Managed three purchasing accounts totaling $700,000
- Processed on average 46 purchasing request per day
- Worked with vendors to provide timely and accurate customer support
- Assisted medical providers with sourcing and procuring the best products for each patient
- Participated in supplier audits to verify adherence to quality standards, mitigating risk associated with non-compliant vendors.
- Conducted market research to identify potential suppliers, enhancing the organization''s understanding of industry trends and pricing structures.
- Worked closely with the logistics team to ensure seamless coordination between ordering, shipping, receiving, warehousing, and distribution functions within the supply chain process.
- Reduced lead times by implementing effective inventory management practices.
Advanced Medical Support Assistant
Syracuse VA Medical Center
12.2015 - 10.2018
- Manages Surgeons leave, clinic operations, messages, and paperwork requests
- Works with the Administrative Officer and Providers to simplify and improve the scheduling grid in the Scheduling Software Package
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assists in managing SUNY Upstate Residents: On-call schedules, computer issues, prep for beginning rotations, time off, and general day to day problems and needs
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Telemetry Technician
Cayuga Medical Center
07.2015 - 11.2015
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
- Promoted a culture of continuous learning through participation in relevant workshops, seminars, and professional development opportunities related to cardiac care.
- Contributed to a reduction in patient readmission rates by providing timely and accurate telemetry reports to physicians and nurses for prompt intervention.
- Collaborated closely with interdisciplinary teams to develop individualized care plans for patients requiring telemetry services.
- Monitored and documented heart rhythms according to physicians' orders.
- Followed all protocols to respond to irregular cardiac activity.
- Supported nursing staff with continuous monitoring of multiple patients simultaneously, allowing for better allocation of resources during high-stress situations.
Battalion Medical Supply Sergeant
US ARMY
07.2014 - 04.2015
- Trained junior staff members on proper handling of sensitive materials, enhancing overall safety measures within the department.
- Improved supply chain efficiency by streamlining inventory management processes.
- Coordinated with vendors and negotiated contracts, resulting in cost savings and better service quality.
- Facilitated communication between key stakeholders involved in procurement activities through clear documentation practices.
- Spearheaded process improvement initiatives that led to increased productivity within the team while maintaining high accuracy levels in tasks performed.
- Developed and implemented inventory control procedures to minimize stock discrepancies and losses.
- Monitored solder welfare upon arrival.
- Conducted regular audits of stock levels, ensuring adequate availability of essential items at all times.
Health Care Sergeant
US ARMY
11.2012 - 07.2014
- Participated in continuing education opportunities to stay current on industry trends and best practices.
- Actively participated in quality improvement initiatives aimed at enhancing overall facility performance metrics.
- Boosted patient satisfaction scores with exceptional interpersonal communication skills and attentive care.
- Established strong relationships with local community organizations to promote available health resources/services for patients in need.
- Mentored junior staff members on best practices in patient care and healthcare administration, supporting their professional growth and development.
- Increased efficiency in emergency response situations by leading rapid triage procedures and prioritizing resources effectively.
- Contributed to advancements in healthcare practices by participating in research studies and sharing findings at industry conferences or meetings.
- Upheld regulatory compliance through meticulous documentation of all medical activities, audits, and inspections results.
- Fostered a culture of teamwork among staff members, resulting in increased morale and improved overall job satisfaction levels.
Health Care Specialist
US ARMY
01.2011 - 11.2012
- Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
- Provided both emergency and standard medical care to Army personnel by conducting verbal and physical exams and administering appropriate treatment.
- Managed and updated health records of [Number] personnel.
- Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions in neurosurgical practice setting.
- Collaborated with interdisciplinary teams to provide comprehensive patient care, improving overall health outcomes.
- Led cross-functional team meetings focused on enhancing collaboration across departments, streamlining workflows for increased productivity.
Team Member
TARGET CORP.
11.2009 - 12.2010
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Retail Sales Representative
RECKITT BENCKISER
11.2008 - 08.2009
- Responsible for a territory stretching from Honesdale, PA to Northern Philadelphia, PA
- Provided sales to 50 stores such as: Wal-Mart, Giant Food Store, Shoprite, Weis Markets, and other independent store chains
- Worked one on one with managers to set up promotions, reset product placements, introduce new products, and stock shelves
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Education
Master of Business Administration - Supply Chain Logistics and Business Analytics
Syracuse University Whitman School of Management
09.2021
Bachelor of Science - Marketing
The College at Brockport, State University of New York
05.2008
Skills
- Microsoft office
- Supplier relationship management
- Conflict resolution techniques
- Analytical thinking
- Vendor evaluation
- Procurement expertise
- MS Excel
- Time management
- Strategic sourcing
- Healthcare analytics
- Administrative support
- Project management
- Continuous learning mindset
- Quality improvement
- Leadership qualities
Timeline
Systems & Procedures Analyst - VCNV Lead
V2 Managerial Cost Account (MCA)
05.2024 - Current
Systems & Procedures Analyst GS11
VISN 2 Managerial Cost Account (MCA)
06.2023 - 04.2024
Systems & Procedures Analyst GS9
VISN 2 Managerial Cost Account (MCA)
09.2021 - 06.2023
Procurement Technician
VISN 2 Prosthetics
10.2018 - 08.2021
Advanced Medical Support Assistant
Syracuse VA Medical Center
12.2015 - 10.2018
Telemetry Technician
Cayuga Medical Center
07.2015 - 11.2015
Battalion Medical Supply Sergeant
US ARMY
07.2014 - 04.2015
Health Care Sergeant
US ARMY
11.2012 - 07.2014
Health Care Specialist
US ARMY
01.2011 - 11.2012
Team Member
TARGET CORP.
11.2009 - 12.2010
Retail Sales Representative
RECKITT BENCKISER
11.2008 - 08.2009
Bachelor of Science - Marketing
The College at Brockport, State University of New York
Master of Business Administration - Supply Chain Logistics and Business Analytics
Syracuse University Whitman School of Management
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