Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christopher Russell

Denham Springs,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Loyal and goal-oriented job seeker who rarely misses work and strives to learn and grow in both individual and group settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

System Operator

Intralot USA
11.2015 - Current
  • Enhanced system efficiency by implementing and optimizing monitoring tools and methodologies.
  • Reduced downtime occurrences with diligent system maintenance and timely troubleshooting.
  • Collaborated with cross-functional teams to ensure seamless integration of new software applications.
  • Streamlined processes through the development and implementation of automation scripts.
  • Delivered prompt resolutions to user-reported issues, resulting in increased customer satisfaction levels.
  • Spearheaded training initiatives for junior staff, fostering professional growth opportunities within the team.
  • Facilitated seamless transitions during major infrastructure upgrades, mitigating risks associated with downtime or data loss.
  • Troubleshot system stoppages and determined best course of action to maintain system up-time.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Dog Bather

Best N Show Pet Salon
02.2014 - 11.2015
  • Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
  • Maintained a clean and organized workspace for efficient grooming operations.
  • Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Developed strong client relationships through excellent communication and customer service skills.
  • Reduced appointment cancellations by promptly confirming scheduled bookings with clients.
  • Increased repeat business with personalized care and attention to each dog''s unique needs.
  • Contributed to a positive team environment by assisting coworkers with tasks as needed.
  • Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
  • Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
  • Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.

Education

Associates in Business - Business

Baton Rouge Community College
Baton Rouge, LA

High School Diploma -

Central High School
Baton Rouge, LA

Skills

  • VPN Management
  • Security Protocols
  • System Monitoring
  • Network Troubleshooting
  • Technical Support
  • Customer Support
  • Teamwork and Collaboration
  • Report Distribution
  • Interpersonal Skills
  • Analytical Thinking
  • Systems Monitoring
  • Server Problem Identification
  • Customer Service

Certification

Technical Support Fundamentals Certification

References

References available upon request.

Timeline

System Operator

Intralot USA
11.2015 - Current

Dog Bather

Best N Show Pet Salon
02.2014 - 11.2015

Associates in Business - Business

Baton Rouge Community College

High School Diploma -

Central High School

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Christopher Russell