Christopher Russell
Mather,CA
Summary
As a father and husband, I value family and work-life balance. I have over 10 years of sales and customer service experience in various industries. I have consistently been a top performer in my previous roles, exceeding sales targets and customer satisfaction ratings. I am a quick learner and adaptable to changing market trends and customer needs. I am looking for a challenging and rewarding opportunity to leverage my skills and grow professionally.
Overview
15
15
years of professional experience
Work History
Real Estate Agent
Cobalt Real Estate
Elk Grove, CA
06.2016 - Current
- Managed marketing strategies for properties including advertising campaigns. open houses and networking with other realtors.
- Generated leads through networking activities such as cold calls, referrals from past clients, door-knocking, target marketing, social media advertisement and lead spend.
- Prepared comparative market analysis to estimate properties' value.
- Coordinated appointments to show homes to prospective buyers.
- Organized promotional materials used in sales presentations.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maintained current and accurate CRM database of prospective customers.
Virtual Assistant
American Pacific Mortgage
06.2015 - 06.2016
- Manage leads for various loan officers and their realtor partners
- Nurture leads until they are ready to talk to our partners
- Setting appointments and doing live transfers to our loan officers and realtors.
Sales Consultant
Carmax Auto Superstore
02.2013 - 06.2015
- Deliver excellent customer service to each and every customer
- Building rapport with each customer and try to earn repeat and referral business
- Discover the customers need and give a tailored response to get the customer to the next step
- Taking customers on test drives, building finance applications, delivery of the product customer has purchased.
Sales Producer
Freeway Insurance
10.2011 - 02.2013
- Ensure that my office and myself are exceeding monthly goals for applications and broker fee average
- Provide excellent customer service and make sure each customer's needs are identified and executed
- Computer work such as building & binding policies, completing endorsements on current customers and completing monthly payments are daily tasks.
Barista
Starbucks Coffee
06.2009 - 12.2011
- Make sure each and every customer is "enthusiastically" satisfied with their visit
- Ensure all drink products and food standards are upheld
- Cash handling
- Working in a fast paced environment.
Education
High School Diploma -
Foothill High School
06.2009
Skills
- Rapport Building
- Lead Management/Nurturing
- Networking Skills
- Customer Service Skills
- Team Leader
- Proficient with Microsoft Office (Word/Excel/Power Point)
- Traditional Marketing
- Partnership Development
- Market Monitoring
- Client Management
- Honest and Ethical
- Highly Professional
- Tech-Savvy
- Sales Closing
- CRM Software Use
- Business Development
- Sales Presentations
- Digital Marketing
References
References provided upon request
Timeline
Real Estate Agent
Cobalt Real Estate
06.2016 - Current
Virtual Assistant
American Pacific Mortgage
06.2015 - 06.2016
Sales Consultant
Carmax Auto Superstore
02.2013 - 06.2015
Sales Producer
Freeway Insurance
10.2011 - 02.2013
Barista
Starbucks Coffee
06.2009 - 12.2011
High School Diploma -
Foothill High School
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