Open To Work
Christopher R Wheatcroft
Richland
Summary
Dynamic professional with a proven track record at the Social Security Administration, excelling in data analysis and conflict resolution. Adept at enhancing workflows and maximizing customer satisfaction through effective communication and problem-solving. Recognized for implementing process improvements that streamlined operations and elevated service quality.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Social Security Administration
Kennewick
08.2014 - Current
- Spearheaded research initiatives to formulate and communicate policy-related information to the public.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Navigated multiple computer systems and utilized search tools to find information.
- Collaborated with internal departments to find resolutions and conduct further research on customer account.
- Documented, researched and resolved customer service issues.
- Approached and solved problems with initiative and sound judgment.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Facilitate the setup of computer stations within the office environment.
- Provide hands-on assistance in computer support for office personnel.
Research Assistant
Washington State University Tri-Cities
Richland
01.2011 - 05.2014
- Assisted in data collection using surveys and questionnaires for various studies.
- Analyzed research findings to identify patterns and trends in collected data.
- Collaborated with team members to develop research methodologies and protocols.
- Maintained organized records of research documentation and project timelines.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
- Conducted literature reviews to support ongoing research projects and initiatives.
F 16 Crew Chief
USAF
Glendale
04.2004 - 07.2006
- Coordinated upkeep for craft, including parts replacements, regular inspections and maintenance recordkeeping.
- Assisted with quality control by monitoring output and nonconformance issues and helping trace problems back to root causes.
- Planned and carried out skilled maintenance based on knowledgeable reading of manufacturers' technical specifications and instructions.
- Managed and maintained communications with regular maintenance.
- Maintained aircraft with regular troubleshooting, repair and inspection.
- Secured devices against interference by upholding strict protocols.
- Detected errors and safety concerns and reported through proper departmental channels for repair.
- Diagnosed root causes of failures based on pilots' descriptions and diagnostic testing.
Education
Bachelor of Science (B.S.) - Psychology
Washington State University
Richland, WA07-2025
Skills
- Data entry and analysis
- Document management
- Process improvement
- Quality assurance
- Microsoft Office proficiency
- Maintenance and inspection
- Troubleshooting and repair
- Information security
- Problem solving
- Conflict resolution
- Effective communication
- Attention to detail
- Compliance standards
- PPE use
- Excellent communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$100000/yr - $200000/yrTimeline
Customer Service Representative
Social Security Administration
08.2014 - Current
Research Assistant
Washington State University Tri-Cities
01.2011 - 05.2014
F 16 Crew Chief
USAF
04.2004 - 07.2006
Bachelor of Science (B.S.) - Psychology
Washington State University