Chris Ryanczak
Sun City,AZ
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Information Technology Help Desk Technician
Koniag Government Services
10.2017 - 10.2023
- Configured hardware and granted system permissions to new employees.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Responded promptly to incoming requests for technical support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over the phone.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
Network Technician Intern
Data Networks
07.2017 - 09.2017
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Backroom Team Member
Target
09.2016 - 07.2017
- Placed backroom labels and RFID tokens to easily identify proper placement of stock.
- Stocked merchandise in backroom and restocked storefronts and displays according to planograms.
- Facilitated positive guest experience by promptly locating desired items.
- Cleaned and stocked backroom to maintain organization of facility.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Created business-specific strategies to streamline backroom procedures.
- Organized merchandise accurately for prompt delivery.
- Greeted customers and directed to requested products.
B2B Inside Sales Representative
Protocall Communications
07.2016 - 08.2016
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Retail Sales Associate
Home Depot
06.2015 - 06.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Intelligence Analyst
Leonie Industries
09.2010 - 10.2013
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Created useful and timely intelligence products to support field operations.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Developed intelligence assessments for high-level government officials and stakeholders.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Briefed upper-level personnel on emerging threats.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Assisted in development of intelligence strategies and policies to support operations.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Course Instructor
Salient Federal Solutions
07.2008 - 08.2010
- Demonstrated continued commitment to teaching through participation in professional development.
- Drew upon experience in the U.S. Army as an intelligence analyst and advanced education to function as resource to faculty and students.
- Worked with average of 30 participants per class.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Passed certification as an instructor for the United States Army.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Researched and selected course texts and supplemental learning materials.
- Created dynamic learning environment that valued instructor and student interaction.
- Provided students with constructive, encouraging and corrective feedback.
- Instructed and evaluated students in classroom in alignment with United States Army mission by incorporating innovative teaching and learning strategies.
- Graded tests and assignments.
Intelligence Analyst
Army
03.1999 - 07.2008
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Created useful and timely intelligence products to support field operations.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Developed intelligence assessments for high-level government officials and stakeholders.
- Developed standard operating procedures for intelligence operations and activities.
- Briefed upper-level personnel on emerging threats.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Assisted in development of intelligence strategies and policies to support operations.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Arts - Economics
New Mexico State University
Las Cruces, NM07.1995
Skills
- Asset Management
- Wireless Networking
- Technical Troubleshooting
- User Training
- Printer Support
- Customer Support
- Application Support
- Hardware Diagnostics
- Windows 10
- Call Center Operations
- Issue Troubleshooting
- Help Desk Support
Certification
- CompTIA A+ Certified, Career ID: COMP001021170365 - July 26, 2019
Timeline
Information Technology Help Desk Technician
Koniag Government Services
10.2017 - 10.2023
Network Technician Intern
Data Networks
07.2017 - 09.2017
Backroom Team Member
Target
09.2016 - 07.2017
B2B Inside Sales Representative
Protocall Communications
07.2016 - 08.2016
Retail Sales Associate
Home Depot
06.2015 - 06.2016
Intelligence Analyst
Leonie Industries
09.2010 - 10.2013
Course Instructor
Salient Federal Solutions
07.2008 - 08.2010
Intelligence Analyst
Army
03.1999 - 07.2008
Bachelor of Arts - Economics
New Mexico State University
- CompTIA A+ Certified, Career ID: COMP001021170365 - July 26, 2019
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