Christopher Saavedra
Albuquerque,NM
Summary
Upbeat and friendly Customer Advocate with 2 years of Customer Service Representative experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.
Overview
4
4
years of professional experience
Work History
Customer Advocate
Blue Cross Blue Shield of IL, MT, NM, OK & TX
04.2022 - 09.2023
- Assisted any callers that had questions or concerns about health insurance Blue Cross Blue Shield provides
- Assisted members who already had Blue Cross Blue Shield as their health insurance, with questions about their membership such as benefits, co payments, deductibles, and monthly amounts due
- Assisted customers with making payments for any amounts owed, educated potential customers about what Blue Cross Blue Shield insurance offered and transferred them to sales department if customers were interested.
- Managed over 30 customer calls a day
Customer Service Representative
Alorica Calling Center
07.2021 - 02.2022
- Met sales targets by leveraging product knowledge, educating clients, and processing orders and returns for any client and their cellular devices
- Attempted at making sales to meet set amounts of sales for AT&T mobile phone plans and products
Cook
Panda Restaurant Group
11.2020 - 05.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Prepared food items in compliance with recipes and portioning control guidelines
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
Line Cook/Prep
Red Robin
11.2019 - 03.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Identified inefficiencies leading to improved productivity
- Created new recipes and updated existing ones to reflect changing trends and customer preferences
- Planned menus to estimate food and labor costs, ordering accurate quantities of ingredients and supplies
Line Cook
Craft Republic
04.2019 - 09.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions
Education
GED -
Central New Mexico Community College
Albuquerque, NM05.2018
Skills
- Cooking (1 year)
- Knife skills (Less than 1 year)
- Microsoft Word (1 year)
- Microsoft Office (1 year)
- Microsoft Powerpoint (1 year)
- Basic math (1 year)
- Sales (Less than 1 year)
- Food handling
- Computer skills (2 years)
- Math
- Food preparation
- Retail sales
- Kitchen experience
- Meal preparation
- Food production
- Restaurant experience
- Communication skills
- Food safety
- Food service
- Computer operation
- Phone etiquette
- English
- Microsoft Excel (1 year)
- Microsoft Outlook (1 year)
- Citrix (1 year)
- Customer service (2 years)
- Inbound Call Management
- Conflict Resolution
- Retention Strategies
- Data Entry Skills
- Renewal opportunities
Assessments
- Customer service, Proficient, 02/01/22, Identifying and resolving common customer issues
- Attention to detail, Proficient, 09/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Medical receptionist skills, Proficient, 10/01/23, Managing physician schedules and maintaining accurate patient records
- Call center customer service, Proficient, 02/01/22, Demonstrating customer service skills in a call center setting
- Work style: Professionalism, Proficient, 05/01/21, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Customer focus & orientation, Proficient, 02/01/22, Responding to customer situations with sensitivity
- Sales skills, Completed, 10/01/23, Influencing and negotiating with customers
Timeline
Customer Advocate
Blue Cross Blue Shield of IL, MT, NM, OK & TX
04.2022 - 09.2023
Customer Service Representative
Alorica Calling Center
07.2021 - 02.2022
Cook
Panda Restaurant Group
11.2020 - 05.2021
Line Cook/Prep
Red Robin
11.2019 - 03.2020
Line Cook
Craft Republic
04.2019 - 09.2019
GED -
Central New Mexico Community College
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