Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Sackett

Grand Rapids,MI

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in inventory management, communication and leadership.

Overview

17
17
years of professional experience

Work History

IC/Service Desk

Notions Marketing
07.2014 - Current
  • Reduced service ticket resolution time with thorough troubleshooting and problem-solving skills.
  • Improved team collaboration through actively participating in regular meetings and sharing knowledge on new tactics and best practices.
  • Contributed to process improvement initiatives for better service delivery and streamlined workflows within different departments.
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Completed daily cycle counts to maintain accuracy of records.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining our standards of accuracy.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Identified obsolete or slow-moving items in the warehouse for liquidation, helping free up valuable storage space for more profitable products.
  • Performed data entry and completed proper paperwork/files.
  • Developed materials to educate staff on proper inventory management techniques.
  • Utilized forklift, cherry pickers and pallet trucks to load, unload, transport and store goods.
  • Rejected damaged items, recorded shortages and corresponded with staff to rectify issues.
  • Inspected incoming and outgoing shipments to identify discrepancies.
  • Verified orders by comparing names, PO's and quantity of items packaged with shipping documents.
  • Conducted item research to address shipping errors and packaging mistakes.

Factory Worker

TRMI
06.2011 - 06.2013


  • Collaborated with team members to meet daily production quotas.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Coached fellow workers to operate machines properly and comply with safety procedures.
  • Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
  • Participated in training sessions to enhance skills and knowledge.

Production Worker

Haworth INC.
06.2007 - 06.2009
  • Followed safety procedures and guidelines to maintain safe and efficient working environments.
  • Used machines and power equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Performed in Kaizen opportunities to promote improvements in work zones .
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.

Education

High School Diploma -

Otsego High School
Otsego, MI
06.2006

Skills

  • Inventory Monitoring
  • Warehouse Operations
  • Handheld scanner operation
  • Purchase Order Management
  • Shipping and receiving
  • Data Management
  • Order picking and processing
  • Digital and Physical Counts
  • Error Adjustments
  • Quality Procedures
  • Project Management
  • Clear Communication

Timeline

IC/Service Desk

Notions Marketing
07.2014 - Current

Factory Worker

TRMI
06.2011 - 06.2013

Production Worker

Haworth INC.
06.2007 - 06.2009

High School Diploma -

Otsego High School

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Christopher Sackett