Christopher Salazar
Selma
Summary
Proven CSR with a track record of enhancing customer satisfaction through expert resolution of technical and service issues. At Andx and MCNA, I leveraged complaint handling and CRM software skills to improve client loyalty and streamline service delivery. Known for exceptional customer focus and problem-solving abilities, I consistently exceeded service level guidelines.
Diligent [Desired Position] with proven track record in troubleshooting and resolving technical issues efficiently. Successfully aided users by providing timely and effective solutions, contributing to improved system performance. Demonstrated strong problem-solving abilities and excellent communication skills in user support and technical guidance.
Overview
6
6
years of professional experience
Work History
CSR
Andx
01.2021 - 01.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Met customer call guidelines for service levels, handle time and productivity.
CSR
MCNA
01.2018 - 01.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
Education
High School Diploma -
Byron P. Steele
Cibolo, TX04-2016
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Software updates
- Ticket management
- Server administration
- Problem resolution
- Technical issues analysis
- Technical troubleshooting
- User support
- Customer service expert
- System administration
- Analytical thinking
- Mobile device support
- Remote support
- Asset management
Timeline
CSR
Andx
01.2021 - 01.2024
CSR
MCNA
01.2018 - 01.2021
High School Diploma -
Byron P. Steele